Address: * ***** ****,***** ******.

Date of Birth: Jan 5th 1985

Sex: Female

Phone no: 080********,080********

Email: acriwv@r.postjobfree.com

Marital status: Married

ADARANIWON OLUWATOSIN.E

Career Objective

A graduate of Mass Communication, seeking to build a career in customer service where my Skills and competences can be utilized to enable my organization achieve its corporate objectives.

Summary of qualifications

Creates excellent first impressions and maintains cordial rapport with clients through diplomacy, excellent communication, attuned perception and appropriate humor.

Proficient in Word processing, Presentation and Database applications.

Highly motivated team-player, Communicates fluently in speech and writing. Reviewed existing “letter of authority”; successfully edited and transformed poorly written personal statements.

Persistent, flexible and adaptable performer with a reputation for going the extra mile to meet targets and goals.

Emphatic mediator and inducer; identified passive potential markets and efficiently managed existing ones.

Ability to foster and maintain relationships with individuals

Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results.

MANSARD INSURANCE PLC 3/5 Boyle Street Onikan Lagos

CUSTOMER SERVICE ASSISTANT 2012-TILL DATE

- Duties

To assist the CSO organize and coordinate office operations and procedures in order to ensure organizational effectiveness and efficiency in the Agency Office.

Attends to all walk-in Customers, assisting them with their complaints, enquiries and concerns in an efficient and professional manner.

Ensures that all services to Customers are done within the specified turnaround time.

Handles all policy liquidations and account reconciliations generated at the Welcome Centre.

Creates further interest in the company’s products by enlightening Customers on other services offered.

Processes payment for all walk-in sales and renewals.

Assists with Admin and facility management issues at the Welcome Centre.

Carries out any other assignment delegated by the Customer Service Officer,

TOWER EXTRUSION S 2007-2008

FRONT DESK OFFICER

- Duties

Receiving of visitors/clients

Organize, coordinate and supervise all of the administrative activities that facilitate the smooth running of an office

Provide consistent quality service to customers by phone, email or fax, act as officer at the first line of contact

Handle enquiries, suggestions, feedback and complaints in a professional and positive manner.

Managing data entry work including maintaining an accurate log of all enquiries and complaint received

Interacting with clients, vendors and visitors

Managing all incoming and outgoing mails calls and maintains proper record.

Understand and satisfy customers’ needs and exceed their expectations.

Receive and register all incoming documents for the organization.

Any other duty as assigned by the management

Academic Qualifications:

HND Mass Communication 2009

MOSHOOD ABIOLA POLYTECHNIC

Senior Secondary School Certificate (NECO) 2002

NYSC 2010

Teaching

Alege Community Secondary School Obudu, Cross River State

Professional Qualifications / Training

Certificate in computer Appreciation, Desktop Publishing, MS word, Excel. 2010

Alison (international certification) Customer service training 2012

REFEREES: On Request.

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