Laura Jean Porter

520-***-****

acriwg@r.postjobfree.com

I've had many years of experience in customer services and enjoy working with people.

I'm skilled at identifying the needs of clients and even employees. I'm hard working and

pick up on tasks easily. I guarantee that whatever I'm working towards is done efficiently

and correctly and always push myself to ensure that the experience of the client is taken

to that next level of expectancy.

Experience

+ Beauty Brands Salon and Spa April 2013-Present

Beauty Concierge

Book Salon and Spa appointments. Understood client's needs and accommodated

accordingly. Help develop schedules and business plans for salon associates in order to

bring maximum revenue. Up-sell services and products. Reconcile daily sales and

compare to goals generated. Handled many managerial duties within the salon.

+ Beauty Brands Salon and Spa March 2011- April 2013

Customer Service Specialist

Practiced up-selling products and services. Helped maintain overall client satisfaction.

+ West Glacier KOA Campground April 2010- August 2010

Glacier, MT

Receptionist

Booked campsite reservations. Up-sold packages and deals. Maintained customer

satisfaction and campground conditions.

Education

+ Canyon Del Oro High School

General Studies

2004 to 2009

High School Diploma

+ Pima Community College

Liberal Arts / Journalism

2011 to present

Working toward Associates for transfer

Skills

+ Personable, Reliable, Quick Learner, Efficient, Confident, Hard-working, Honest,

Motivated, Punctual, a Team Player and Leader

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