artan gashi

Phoenix, AZ

acrish@r.postjobfree.com - 480-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

General Manager

Rays Pizza - Phoenix, AZ - January 2015 to Present Responsibilities

At Rays Pizza my duties were to maintain a great atmosphere between workers and customers. Being a family business everyone takes care of each other. My job is to make sure that supplies are being order, sales goals are being met monthly, Customer are satisfied with our food and service. When ever there is a complaint or issue my job is to resolve it in a fast pace, with all responsibility and to make sure the customer is the one who is most happy about the issue.

Skills Used

Communication skills

Flexibility

Awareness

Work ethics

Energetic and well motivated skills

General Manager

Little Caesars - Phoenix, AZ - May 2010 to January 2015 Responsibilities

Working at Little Caesars i was responsible for trained, coaching and mentoring staff. I maintained high standards of customer service during fast paced operations.Cross trained and coordinated scheduling with team members.Created and maintain an atmosphere where employees willingly produce at maximum capacity. Enforce and uphold all cooperative policies successfully. Provided and promoted the service necessary to meet the cooperative’s goals and needs. i made sure that supplies were ordered and stock and equipment were organized. Also attended to regular meetings with other area managers and head supervisors to discuss about future promotions. Made sure customer or food issue was dealt with. I always made sure that food, labor and paper goals and requirements were met. Accomplishments

I increased profits by 40% in one year through the business line. Broke store record six times of being with Little Caesars. Got rewarded for sales goals multiple times.

Made sure PNL (Profit and Loss) was always positive. Skills Used

Delivered excellent customer service.

Critical decision making

Professionalism

Hard-work

Dedication

Communication skills

Leadership

Budget managing

Assistant Manager

Rays Pizza (Family business) - Phoenix, AZ - January 2004 to February 2010 Responsibilities

Consistently provided friendly guest service. Showed integrity and honesty while interacting with guests, team members and other managers. Greeted customers and provided excellent customer service. Made loyal clientele through friendly interactions and consistent appreciation. Responsible for recruiting and interviewing quality people. Made certain step to meet customer needs and resolved food or service issues. Rays pizza is a successful family business where we all were a team that helped each other when needed. Accomplishments

Over 5 years of Restaurant Experience, Customer Service and Management skills. Skills Used

Management skills

Managing multiple priorities

Planning and Organizing

Leadership

Financial skills

Decision making

EDUCATION

GED

North Canyon High School - Phoenix, AZ

2003 to 2005

SKILLS

customer service (10+ years), management skills (10+ years) CERTIFICATIONS

Certified Bartender

August 2015 to Present

Certifies me as a bartender as the completion of 40 hours of training and practical application as a bartender. With that comes a Recommendation letter which ABC Bartending Schools congratulates me for my out standing score on my final exam.

Food Manager Certification Card

November 2011 to November 2016

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