SHAHZEB MUHAMMAD

+92-333-******* acrisc@r.postjobfree.com

Green Park Society, Main Ghazi Road, Lahore Cantt, Lahore

http://pk.linkedin.com/in/shahzebmuhammad

Senior Business Analyst

Energetic Business Analyst leading one of the major projects for the company. I have proven ability to transform vision into reality with well-developed planning and leadership qualities accompanying to fulfil organization’s desired goals. 8+ years of progressive experience across a broad range of banking functions and products which includes, sales, product development, credit, call center, collections, credit cards, credit lines, loans and mortgages.

Core Competencies

Planning & Monitoring

Requirement Gathering

Requirement Analysis

Solution Assessment

Creative Thinking

Visionary Leadership

Business Analysis

Quality Assurance

Team Management

Training

Business Development

Software Testing

Business Impact Analysis

User Acceptance Testing

Leasing and Finance

Calculations

Business Test Case Development

Work Experience

Senior Business Analyst Aug 2012 – Present

NetSol Technologies, Inc.

Currently, assigned as a Business Analyst (Onsite & Offsite support for a client in Indonesia).

Provide consultancy to client for business improvement which can include improvements through business processes or financial changes or product/ campaign management.

Lead and/or participate in business gap analysis/ requirement gathering workshop (onsite) to determine client’s needs and discuss the requirements in detail by considering existing system processes and client’s requirements includes business processes, calculations and accounting.

Study and recommend modifications requests for client and analyze the completeness of the request by considering the impacted area and business impacts of the modification on business and whether this change is in line with client’s business objectives.

Discuss the queries with client relating to change request and make sure that requirement is well understood and complete

Document client’s requirements clearly for development of functional specification document and application.

Participate in business impact analysis meetings to make sure that development / SQA teams understand requirements clearly.

Review functional specification document related to business items to make sure that proposed solution is in-line with the requirements

Create and Review business test cases, to make sure that testing scope is line with the client requirements

Resolve queries raised by development / SQA team during development

Support implementation team during UAT from onsite/offsite

Document the required changes, in terms of business, and get it signed from client

Perform pre-sales activities to help out business development team relating to:

oRFI and RFP response preparation

oApplication demonstration

oResponding queries sent by tentative clients

Project Manager - Siebel CRM Aug 2011 – Aug 2012

Business Development Unit - E-banking & Wealth Products, Faysal Bank Limited, Karachi, Paksitan

Responsible for Sales Force Automation, Campaign management, End-to-end Sales Application Management, Quality Assurance Management, Business Intelligence and real-time Reporting

Basic responsibilities:

Working with vendor and managers in defining and shaping the business requirements

Implementing Business Process Flows according to Siebel environment

Created Data Mapping rules & workflow for Assignment Management

Proposed TO-BE system

User Acceptance Test (UAT):

Creating & executing work plans and revisions to meet changing requirements, end-to-end implementation, data migration and UAT testing

Leading Pre-selected Project Team for UAT, consisting of 10 managers, 18 end users, 6 QA agents and 2 Training officers for smooth testing & implementation

Assigning individual responsibilities and schedule for project implementation

Ensures project documents are complete, updated and stored appropriately

Design/review and execution of UAT test cases, Performance Test with successful sign offs and generating change request if required

User Training:

Scheduling training program and quiz enforcing this plan to meet deadlines

Conducting educational and training support to Siebel end users

Develop application, systems and procedures documentation to be used by current staff and to help train new hires

Manager Spend & Alliances (Credit Card & Loans) Nov 2011 – Aug 2012

Business Development Unit - E-banking & Wealth Products, Faysal Bank Limited, Karachi, Pakistan

Responsibilities

Responsible for generating ENR of 2,000 MM+ annually through asset customers

Grew Credit Cards & Asset Spend by 20%

Monitoring and controlling a team of 2 Asst. Manager and 30 Business Development officers

Designing low cost, effective and motivational campaigns to increase sales

Maintaining existing client relationships, maintaining sales quality above 86%

Suggesting new products, based on the customer demographics and market trends

Identifying unexplored market for existing and new products

Team Leader Banc assurance

E-banking & Wealth Products, Faysal Bank Limited, Karachi, Pakistan Jan’11 – Oct’11

Team Leader Credit Cards, Loans and Banc assurance

Business Development Unit - Royal Bank of Scotland, Karachi, Pakistan Feb’08 – Dec’10

Business Development Officer

Business Development Unit – ABN AMRO Bank, Karachi, Pakistan Sep’06 – Jan’08

Qualification/ Certifications

Bachelors in Computer Science (Hons) 2001 - 2005

University of Huddersfield, UK Upper Second Class

via Karachi Institute of Information Technology

Certification in Business Analysis Jan 2015 - Mar 2015

Iversity

Project Management: The Basics for Success Apr 2015 - May 2015

University of California, Irvine on Coursera 95.8%

References will shared upon request

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