SANDEE HOWARD

*** **** **** *****

Clearfield, UT 84015

Cell: 801-***-****

acriqp@r.postjobfree.com

Highlights of Qualifications

Excellent customer service skills used in greeting and assisting patrons in a business setting. Assisting the manager and all associates in the office. Perform clerical skills to fulfill office duties including: Answering telephones, filing, copying, faxing, data entry, typing.

Experience

Teleperformance

Ogden, UT

Sales Chat

8/2014 2/2015

Responded to all incoming online chats

Employed several computer programs to answer questions for the customer

Walked customers through the ordering process

Rerouted misdirected chats

LDS Employment Resource Services

Layton, UT

Center Coordinator

6/2014 8/2014

Ensured that all patrons were greeted and assigned to a specialist

Received all incoming telephone calls, then routed appropriately, or relayed any messages

Performed routine clerical duties

Input data, help resolve computer issues

Followed oral and written instructions with minimum supervision

Education

Weber State University

Ogden, Utah

Associates of Science, General Studies

12/2014

Skills

Computer knowledge and skills

Customer Service Skills

Communication skills

Front Desk

Phone Etiquette

Volunteer

Division of Child and Family Services

Foster Mom 1998-2002

Took care of foster children over a three year period

Thirteen children had a stable home, until they were reunited with their families

Youth Leader 1992 - 2013

Worked with other leaders, parents, and youth.

This resulted in productive weekly activities

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