RITA HOANG

New Windsor, NY

845-***-****

acriql@r.postjobfree.com

https://www.linkedin.com/in/ritahoang

Marketing Management ò Executive Assistant ò Project Management

Technical Skills ò Planning ò Accuracy

An innovative, detail-oriented, bilingual Project Coordinator with experience supporting the operations and workflows of a busy cross-discipline marketing team. Extremely accurate and organized with the ability to manage schedules, budgets, and scopes of multiple assignments simultaneously. Expertise in developing and executing promotional campaigns resulting in significant revenue increases. Dynamic client relationship and communication skills proven by the ability to successfully manage projects and events while ensuring clients’ needs are exceeded. Promoted to positions of increasing authority and responsibility due to my strong marketing, customer service scores and project management skills. Excel at turning under-producing individuals into teams that work efficiently and exceed all expectations.

Selected Highlights

Assist General Manager with the day-to-day operations of production in office as well as general calendar, presentation reports for new clients and Compliance meetings for existing customers.

Oversaw marketing campaigns for social media channels to cultivate a potential client base prior to online product launch.

Applied knowledge on SOP compliance procedures to prepare reports and relevant documents and analysis, and implement quality control for production.

Utilized strong leadership skills to effectively train production managers and team leaders for training and instructing new assemblers and packers and hiring procedures.

Communicated with clients to manage production schedule, pickups, deliveries and related paperwork to meet client’s needs and meet deadlines.

Increased store profits by 300% as a result of developing innovative advertising and marketing programs.

Created contracts between six vendors for profit share and sales incentives to increase out-of-store profits.

Core Competencies

Client/Customer Service

Project Management

Campaigning

Social Media Marketing

Public Speaking

Administrative Support

Billing

Filing & Organization

Data Entry

Business Development

Scheduling

Analytical Skills

Professional Experience

Guru Yoga Products ò Newburgh, NY ò 2014 – August 2015

Marketing Manager

Oversee marketing campaigns for social media channels to cultivate a potential client base prior to online product launch.

Act as Project Manager for company marketing plan, coordinating with contractors for website design and backend work on website and ongoing changes on the website.

Coordinate social media contents every week including FB, IG, Pinterest, LinkedIn, Twitter, blog, run social campaigns and manage SEO to increase brand awareness.

Facilitate email marketing campaigns.

Manage sales on Amazon.

Spearhead launch of online wholesale program and direct sales.

Develop filing system to increase ability to retain and recover documents, reports and records.

Provided outstanding and professional client/customer support, receiving high customer satisfaction ratings.

Established procedures for ensuring accurate coordination of schedules and meetings which increased work efficiency.

Garnered expertise in database systems to track client/customer information, file confidential records and document financial reports.

Increase client book through actively networking and cold calling target clients/customers.

Axiom Interactive / CJ Communications ò Newburgh, NY ò 2008 – 2013

Executive Assistant, Fulfillment Quality Control Manager, Project Manager, Human Resource Manager

Printing Quality Control Manager, Creation and Development of Graphics Department

Assisted General Manager with all the day-to-day workflow from managing his daily calendar, to managing minutes for meetings and executing his daily expectations of production schedule and work flow with production manager and his team.

Applied knowledge on SOP compliance procedures to prepare reports and relevant documents and analysis, and implement quality control for production.

Utilized strong leadership skills to effectively train production managers and team leaders for training and instructing new assemblers and packers and hiring procedures.

Communicated with clients to manage production schedule, pickups, deliveries and related paperwork to meet client’s needs and meet deadlines.

Ordered supplies for each fulfillment job that comes in and meet with production and print managers to go over possible quality control issues, production schedules and the number of employees needed for the job.

Exercised problem solving skills to resolve all issues occurring in the overall company, maintaining a cohesive work environment.

Developed manual, implement procedure to hiring and releasing contract and regular employees.

Administered performance appraisals and salary annual increase for all employees

Used ADP software to process payroll.

Performed daily office tasks, included but not limited to UPS and Fedex bulk mail out.

Implemented a quality control and print procedures to ensure print quality going out to the client and print job overall is executed to assure consistent print jobs for pharmaceutical companies.

Overlook all bulk direct mail procedures and execution to ensure names addresses match and co-ordinate with production for insertions, bagging and mail drop off to post office.

Beans & Briar ò Lawton, OK ò 2003 – 2005

Marketing Director and General Store Manager

Increased store profits by 300% as a result of developing innovative advertising and marketing programs.

Created contracts between six vendors for profit share and sales incentives to increase out-of-store profits.

Collaborated with military organizations, cigar and beer vendors for special promotions to increase profit.

Studied demographics, initiated then expanded all store marketing efforts to broaden name recognition in community.

Cross-trained staff to improve efficiency and work-flow, market and sell memberships, products, accessories, and marketing events.

Developed a five year business plan with executive leadership to expand store, create a smoking lounge, and bring in more customers which was still in effect after departure from this position.

Improved workflow and increased efficiency of store operations, which drove sales.

Education

University of British Columbia, Province, BC

Bachelor of Commerce in Marketing

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook); Social Media Platforms (Facebook, Twitter, Pinterest, Instagram, LinkedIn), Evernote

languages

English, Vietnamese

Honors & Awards

Highest customer satisfaction ratings – Bank of Nova Scotia

Professional Development

Certified Associates in Project Management (CAPM)

Volunteering Experience

Teach Piano to children at Sensational Kids Program: Before & Afterschool Programs

Interests

Running, Enjoy teaching: Body Pump, Body Combat, Core Classes and Fitness Classes; Family Time, Traveling, Food, Shopping, Reading; Swimming, Playing competitive Tennis

Detailed Professional References Available Upon Request

ò ò ò

Contact this candidate