ABHINAV SHARMA, Prince*, ITIL v*, Six Sigma Green Belt

2nd Floor, House No. C-912, Sainik Colony, Sector - 49, Faridabad. Ph: 098********

acriqd@r.postjobfree.com

SR. Professional – Project Coordination, Functional Business Analysis, Transition, Training and Operations, Order Management System, Application Support & Development in IT & Telecom sector.

CARRIER OBJECTIVE

A dedicated and innovative professional with 13 years of experience in Project Management in managing telecom projects impacting Billing, Provisioning, Customer management, Sales channels etc. Aspiring towards a challenging position in Project Management and use gained skills & experience in line with organizational objectives and also to achieve professional excellence through continuous learning efforts. PROFESSIONAL ABRIDGEMENT

A qualified and dynamic professional with 13 years of extensive and productive experience in Project management, Business analysis, Back end operations management, service delivery and training.

Managing a team of Business analysts, System analysts & business key users across all Colt countries (50+)

Working experience on Test Director (HP Quality Centre 9.2) A thorough professional with a proactive attitude, capable of thinking in & out of box, generating new design solutions and ideas.

Familiar with Change Management, Problem Management and SLA Management. Working as single point of contact between business and IT. Ability to relate to people at any level of business & management, significant experience in working with steering committees and Project managers. OCCUPATIONAL CONTOUR

COLT Technologies India Pvt. Ltd: Telecom Domain

Working as Sr. Team Lead (Project Management), IT Project since Jan 2014 Worked as Team Lead (Project Coordination), IT Project from August 2010 – Dec 2013 Promoted & worked as a Lead Analyst, Business Analysis from June 2007 – July 2010 Worked as Business Analyst from 12 Sep 2005 – June 2007 Brief Overview: as Sr. Team Lead/Team Lead (Project Management), IT Managing telecommunication NPD projects impacting Billing, Provisioning, Customer management, Sales channels etc.

Development of Business case, syndication with stakeholders and securing ongoing sponsorship

Tracking of project against milestones, publishing project scorecard, resource management, staffing

Monitoring and management of risks and issues with escalation to key stakeholders to develop resolution

Overall change management throughout project lifecycle, implementation and post- rollout

Ensure project deliverables & project performance conform to the Quality Gates with ongoing monitoring against target metrics

Post implementation reviews to identify areas of improvement and incorporate learning’s to improve process and ongoing deliveries

Ensure appropriate user training and appropriate transition before rollout Brief Overview: as Lead Analyst, Business Analysis Facilitated review meeting to ensure that the project was implemented within the specification of the contract

Expertise in directing highly complex projects that build /optimize organizational processes, measurement systems and infrastructure to maximize business results in entire organization.

Skilled strategist and resource manager, transforming strategic plans into workable solutions with optimum utilization of resources. Interacting with clients through e-mails and daily Conference Calls to review and resolve operational/Customer related issues as well as implements new process & procedure changes. Use of MS Project, Visio, Test Director & MS Office suites to facilitate better management

& tracking of schedules to meet deadline, planning & control, training documents etc. Brief Overview: as Business Analyst

Worked closely with client, stakeholders for requirement gathering and analysis. Covers Relationship Management between Business, IT & vendors Validated Technical design created by IT developers against functional specification Worked closely with PMO, various Operational & Service Delivery teams to deliver NPD & Operational projects.

Performed Gap Analysis, prepare project plan & solution document and coordinate with IT team to ensure delivery of product within right time Follow SDLS (Software Development Life Cycle) process to implement every project Supported and monitored testing and provided BRD Sign Off on behalf of the Business Ensured smooth implementation of any system changes to meet business needs via UAT

(User Acceptance Testing) & provide communication to users Ensured that processes documents SOP (Standard Operating Procedures) are fully documented, referenced within a knowledge platform and rolled out as appropriate across end users

Process Transition

Part of process transition and workshop, Frankfurt, Germany in July 2007. Part of team workshop and meetings for process enhancement and future application developments, Madrid, Spain in July 2008.

Awards & Recognitions:

Received Outstanding Teamwork award.

Received COLT Silver Award for best performance (2 times). Received COLT Bronze Award for handling projects in critical situation. Received Best Team award certificate in Colt.

Awarded Certificate of Recognition for being part of Team of the Quarter in Hewitt. Received certificate for successfully completing Personal Effectiveness program in Hewitt. Trainings Attended:

BABOK certification workshop done

PMP workshop

Business Communication Skills Training.

PREVIOUS EXPERIENCE

Hewitt International Services (India) Pvt. LTD: Worked as a Team Member from 8th March 2004 – 9th Sep 2005.

The Key Deliverables:

Acted as a subject matter expert in 401k DC plans for client’s ongoing processes ensuring delivery of timely and accurate information to each and every participant of the client. Supporting and monitoring ongoing client processing, troubleshooting problems and identifying ways to improve the efficiency of tasks like managing input data, data analysis, performing reconciliations, balancing reports, running jobs on Mainframe etc. Involved in remote transition of Processes for 10 Clients being serviced from USA Communicating with Clients and Client Teams for providing expert advice on various issues related to processing.

Compiling information and data related to processing activities, using PC applications and Total Benefit Administration (program used by Hewitt). Meeting and exceeding client defined service level metrics on timelines and accuracy. Agilent Technology International Pvt. Ltd: Worked as a Team Member from 9th Jun 2002 to 5th March 2004.

The Key Deliverables:

Supply chain management- 1st line defense for procurement standards. Escalation point to Agilent Engineering Services for resolution/investigation of gaps in business rules and data standards.

Retain supporting documentations on the vendor details/database. Understanding and implementing supplier set up business rules and requirements for all geographies.

Constantly putting valuable suggestions for newly developed/adopted processes to streamline workflows.

EDUCATION:

Academic : B.A, Hons, Bihar University,

3 Years software course GNIIT from National Institute Information Technology, New Delhi

Professional : Prince 2 Practitioner certified (ID P2R/IN073955) ITIL v3 Foundation

Six Sigma Green Belt Training Program from Indian Statistical Institute, Delhi Certificate in Computing (CIC) from IGNOU.

SKILLS:

Applications : ARS Remedy System, Order Management system RDBMS : Ms SQL 7.0, Ms Access,

Operating System : Windows 98, Windows 2000, Windows NT, Ms DOS Package : MS-Office

PERSONAL ATTRIBUTES:

Effective and comfortable in a technically demanding environment.

Reliable and able to work on my own initiative.

Upbeat and positive attitude in working with colleagues and customers.

Systematic and logical approach to problem solving - analytical troubleshooter.

Confident and persistent.

PERSONAL DETAILS:

• Father’s Name: Anil Kr. Sharma • Country Visited: Germany, Spain

• Nationality: Indian • Passport No.: F6531079

• Language Known: Hindi, English • Date of Birth: 01-March

• Marital Status: Married

Projects Handled:

IP Access Midtier

IP Access Midtier Implementation was a complex project carried out to capture and manage customer contract information including legal and framework contracts with automated interfaces aligning multiple applications.

OHS Letters Project

OHS Letters project a proof point project on Customer Communications involving automated generation of different types of letters being sent to customer. VoIP Access Features

VoIP Access is an existing COLT product. It enables a customer to connect their IP PBX infrastructure to the PSTN network without the need for gateways or TDM (PRI/BRI) access circuits. COLT provides customers with a DDI number range for use with the service. OHS-NMTS Web methods Interface

A GUI interface has been built between two application to push Telephone number data via Web methods interface.

Reseller Project

A Reseller is a COLT partner that re-sells one or more COLT services to its end-customers and fully owns the end-customer relationship: COLT does not have any contractual relationship with the end-customer, only with the Reseller.

PAM Project

Proactive Monitoring can be defined as the process where COLT will detect and act upon an alarm event on a customer’s service and proactively notify the customer, without the need of the customer having to report the fault to COLT.

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