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Quality and Customer Service Supervisor

Location:
Nashville, TN
Posted:
September 02, 2015

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Resume:

Project Coordinator/ Supervisor

ATCO INDUSTRIES, INC. - Smyrna, TN

June 2015 to Present

Responsibilities

Supervise and conduct job starts on and off site. Coordinate sorts for suppliers and parts inspection. Create work instructions for new job starts. Train inspectors to work instructions. Daily job audits on inspectors. Enforce safety, 5S, attendance, dress code, and company policies. Inspect nonconforming parts. Lead team meetings about issues and upcoming events. Send End Of Shift reports on any job starts, job endings, and issues. Teaming with Quality Engineers to perform successful sorts.

Accomplishments

Training inspectors to company work instructions to accomplish successful sorts.

Skills Used

Leadership skills, and Training

Quality Field Representative/ Liaison

MTEK Inc - Nashville, TN

September 2012 to Present

Responsibilities

Sort parts, rework defective parts, follow and inspect trails, inspect parts for quality. Start and lead different shifts with multiple employees. Give and maintain clean points. Giving daily quality reports.

Accomplishments

I help increase the quality and the production of my plant. Help reduce defective parts.

Skills Used

Good leadership skills, excellent dependability, and ability to solve problems quickly on my own.

Quality Supervisor

MTEK - Madison, MS

October 2014 to June 2015

Responsibilities

Direct and determine daily task for 32 employees and team leader. Weekly time approving. Getting counter measures and sort information from the production supervisor, and other counterparts. Monthly safety training and morning start up meetings. QRQC for the reports of over all quality of the plant. Daily meetings about different defects and programs. Auditing nonconforming parts and approving limit samples. Training new employees. Enforcing countermeasures created by the quality engineering team.

Accomplishments

I decreased defects drastically from getting to our top customer which also decreased PIR'S that are charged to our company for one of our biggest programs.

Skills Used

Leadership. The ability to motivate employees to do their jobs safely and as accurate as possible. The ability to prioritize different issues as they arise. The ability to work well with all my counter parts, and to establish and maintain excellent relationships with customers.

Picker/ QC

SB International - Nashville, TN

September 2006 to September 2011

Responsibilities

Pulling customers transfers, stock, and daily orders. Packing and checking orders. Verifying quantity, address, shipping carriers, and accurately recording order information. QC engine parts.

Accomplishments

My position was a two week assignment and I made it a five year job.

Skills Used

Good coronation, good time management, and good training skills. Good attention to detail.

Inspector

Shop at Home Network - La Vergne, TN

June 2005 to April 2006

Responsibilities

Picking, packaging, inspecting, and verifying jewelry.

Accomplishments

I learned how to meet or exceed production expectations.

Brand Rep

Hollister co - Franklin, TN

November 2003 to May 2005

Responsibilities

Stocking merchandise, cash register, greeting and assisting customers

Accomplishments

I learned and gave good customer service skills

Education

diploma

Hillsborough high school - Nashville, TN

2001 to 2005



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