Arrogance Lewis

Customer Service Representative (CSR) - DirecTV

acriq5@r.postjobfree.com - 256-***-****

WORK EXPERIENCE

Customer Service Representative (CSR)

DirecTV - July 2012 to Present

Location: Madison, Alabama United States

Supervisor: Angela Wilson

Contact: Number can be provided upon request

Hours: 40 hours/week

Current Duties:

• Professionally handle incoming requests from customers and ensure that issues are resolved promptly and accurately

• Deliver world class customer service by communicating with energy and personal confidence

• Troubleshoot technical equipment/programming through use of Client's resource systems to identify root causes and provide appropriate resolution

• Assist with billing inquiries

• Provide "best value" information and make appropriate upgrade offers

• Provide accurate product information and serve as a knowledgeable resource for the customer, accurately representing the Client and NEW

• Meet/exceed all monthly key performance standards, and deliver exception reliability and adherence to schedule

• Balance the needs of the end user customer while balancing the needs of the internal business requirements for productivity and performance

• Provide assistance with various types of contracts and incentive arrangements to include fixed-price, cost- reimbursement, time and material, incentive fees, award terms and their impact on cost, schedule, and performance.

• Provide necessary data and other inputs to award fee boards and Government Contractor Performance Assessment Reporting (CPAR) system.

Customer Service Representative

West Corporations - December 2010 to October 2011

Location: Huntsville, Alabama United States

Supervisor: Dave Bullen

Contact: Number can be provided upon request

Salary/Rate:$9.50/hr

Hours: 40 hours/week

Duties:

• Receive and process calls from doctor offices and hospitals concerning patient insurance coverage

• Provide customer service on behalf of United Healthcare

• Process incoming calls manually in the event of computer system failure, and ensure quality or customer issues are escalated using established procedure and brought to resolution

• Successfully complete ongoing training

Nursing Assistant

Brookshire Healthcare - July 2009 to July 2010

Location: Huntsville, Alabama United States

Supervisor: Eveylnn Ngwasah

Contact: Number can be provided upon request

Salary/Rate: $9.15

Hours: 40 hours/week

Duties:

• Assist long and short term residents with daily activities

• Provide assistance to Registered and Licensed Practical Nurses

• Take vital signs

• To perform or assist the resident with completing Activities of Daily Living (ADL).

• Respond to residents call lights to provide maximum comfort, safety and privacy.

• Transport residents by ambulation or by wheelchair to areas of facility (dining room, lobby and activities).

• Reported any significant findings/observations to nurse immediately.

• Assisted residents on admissions, transfer and discharge to make a smooth transition.

• Responsible for the safekeeping of residents' personal possessions.

• Keep resident rooms neat and safe.

• Follow proper infection control techniques.

• Respect the rights of each resident, particularly privacy and confidentiality.

• Re-teach resident to perform ADL skills.

• Provide restorative care to prevent pressure sores, contractures, and complications.

• Participate in Continuous Quality Improvement and ensures follow-up occurs.

• Converse with resident and family; assists them on adjustment to facility; handles complaints effectively and develops relationships necessary for resident's psychosocial needs to be met.

• Ensure adequate hydration and nutrition of resident; reports deviations from norm to the Charge Nurse promptly.

• Performs blood pressure, pulse, respirations, intake/output and weights accurately; records it.

• One on one or small-group activities for cognitively impaired, behavioral and/or isolated patients. Group activities for residents that are high risk for falls or elopement risks.

• Participate in care-planning conferences; follows through with nursing component.

• Follow safe working practices and reports any incidents promptly to Charge Nurse.

• Maintain effective communication with residents, families and facility staff.

• Manage and oversee walk to dine program.

• Monitor compliance with thickened liquids.

• Assist residents with meals at lunch and dinner. Skills/Training

• Ability to be effective in a light sales (upselling) environment

• High level of PC navigation ability in Windows environment

• Excellent interpersonal, organizational, and communication skills (both verbal and written).

• Ability to deal tactfully and effectively with customers in a fast paced customer focused environment.

• Ability to get along with others, accept constructive feedback and exhibit a positive attitude.

• Microsoft Word

• Microsoft Excel

• Certified Nursing Assistant from The American Red Cross Huntsville Al EDUCATION

High School Diploma

Bob Jones High School - Madison, AL

August 2005 to May 2008

SKILLS

Certified Nursing Assistant (5 years)

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