Over ** years of IT experience in a management or leadership role, in multi-platform Data Centers. Hands on experience with production systems, mainframe, mid-range, network and client server technologies in a 7 X 24 X 365 environment; Have the ability to interact and negotiate with all levels of an organization and the ability to manage and meet deadlines in high pressure, rapidly changing environments. Combine extensive technical and personal leadership skills to accomplish goals throughout all levels of the enterprise, adept at creating policies and procedures that effectively support system enhancements.

AREAS OF EXPERTISE/SKILLS

IT Operations Management

IT Vendor Management

IT Infrastructure Management

IT Disaster Recovery

IT Architecture SOX/PCI

IT Data Center Management

IT Mergers

IT Metrics / Scorecard /KPI

IT Change Management

IT Help Desk Management

IT Network Administration

IT Systems / Administration

CA-Unicenter / CA7 / CA11

OPC TWS / ROBOT

UC4 / Control M

AIX /OS400

LINUX / UNIX

Windows XP/Vista/7/8

MS Office Suite

PL SQL

Quality Assurance

Team Building

Process Improvement

Service Center

Heat / Remedy

PeopleSoft

Network / WhatsUpGold

Cloud Administrator

SAN Storage / Raid

B2B / B2C

CRM / SDLC / SLA / SOP

SAP / Oracle / JDA / DB2

PROFESSIONAL EXPERIENCE

Harte Hanks Billerica, MA 2014 – Mar 2015

Mgr. Production Analysis – Database Solutions

Harte Hanks is one of the world’s leading, insight-driven multi-channel marketing organizations, delivering impactful business results for some of the world’s best-known brands. Through strategic agencies and marketing services, Harte Hanks develops integrated solutions that connect brands with prospects and customers, moving them beyond awareness to transactions and brand loyalty.

Manage a team of Production Analysts in the US (Florida, Massachusetts and Pennsylvania), providing production and Adhoc support (Big Data) for multiple clients.

Developed and implemented policy and procedures to provide 7 X 24 X 365 IT Production Analysts support, for multiple clients.

Implemented automation to improve the production process for multiple clients.

Analyze customer requirements and set production expectations.

Implemented problem reporting and tracking system.

Planned and Implemented SLAs and SOP

Stride Rite Corp Lexington, MA 2000 – 2013

IT Data Center Manager / Production Control Manager

The Performance + Lifestyle Group (formerly The Stride-Rite Corporation) is a $1.2B revenue division comprised of the Sperry Top-Sider, Saucony, Keds and Stride-Rite footwear and apparel brands.

Provided technical leadership to ensure the smooth day-to-day operation of all data center and production systems.

Managed NOC and Production Control staff in a 24 X 7 X 365 environment.

Managed and maintain all IT services provided by Data Center Operations.

Maintain a proactive management and monitoring environment to reduce and eliminate issues.

Manage operations budget of 2.8M and resource allocations.

Ensure compliance with operations processes and policies; maintain documentation and procedures to ensure adherence to SOX and CBI / PLG IT policies.

Align objectives for the department with functional, organizational and project goals and objectives. Task, delegate and monitor staff accomplishments.

Work with technical teams to develop and deliver operational support requirements for IT service delivery. Develop and implement policy and procedures to meet service expectations and quality for Data Center Operations.

Active Directory – account management including creation, modifying and maintaining all user objects. Implement security for user groups. SAP / Oracle (hosted) Account and Security management.

Systems and Network Administration

Stride Rite Corp Lexington, MA 1997 – 2000

ISeries-550 AS400 / pSeries-550 RS6000 / Windows System Administrator

Install and configure OS400 and Robot on the AS400 systems.

Setup automated schedule for the nightly batch jobs. (A/R, G/L & Retail POS)

Work with the user community resolving production and account management problems.

Systems and Network Administrator.

Disaster Recovery Team leader – Backup and Recovery.

Support Stride Rite Retail POS systems, including polling of all the stores.

Stride Rite Corp Cambridge, MA 1994 - 1997

IT Data Center Operations Supervisor / AS400 Administrator

Managed all aspects of the Data Center daily operations, ensuring that all service levels (SLA) are met.

Account Management and Application Administration, Backup and Recovery.

Planned and maintained Stride Rite IT Data Center, including systems install and upgrades.

Systems and Network Administrator

Managed a team of System Network Operators and Production Control Analysis

Network and System Administration

EDUCATION

Boston University Boston College

CNA / CNE / LAN / WAN Management and Computer Network Courses

Network Administration

IBM & Microsoft University of London

RS6000 – pSeries System Administration & Account Management Mathematics and World History

AS400 - iSeries System Administration & Account Management

TCP / IP

Ms-Exchange and Account Management

Pitman’s Institute of Learning BSE Training Center

English and Accounting Agriculture Mechanic

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