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Customer Service Management

Location:
Kennesaw, GA
Posted:
September 02, 2015

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Resume:

SEDRICK D. BLAKE, CPA, EMBA

**** *********** ****, ** • acrin5@r.postjobfree.com • 404-***-**** SENIOR MANAGEMENT EXECUTIVE

CERTIFIED PUBLIC ACCOUNTANT ~ EXECUTIVE MBA ~ REAL ESTATE Intrinsic Senior Business Executive motivated and dynamic, with a diverse background providing top rate customer service, troubleshooting, reconciliation of internal/external clients concerns, and applying effective communications to better streamline core business operations. Effectively worked with senior management to identify and pursue new business opportunities. Strong expertise with administrative skills, critical thinking and problem solving. Focused and driven with proven leadership prowess and a contagious attitude. Responsible self-starter, determined, and loyal, seeking to accomplish company objectives, strategic planning, protect assets and resources for a forward thinking organization.

AREAS OF EXPERTISE

Effective

Communications

Relationship Building

Analytical Skills

System Conversions

Problem Solving

Document Management

Training / Mentoring

Processes and Procedures

Quality Assurance

Leadership/Team Building

Financial Reporting

Cost Containment

Pro-forma Preparation

Great Business Accruement

PROFESSIONAL EXPERIENCE

2008 - Present: EMERGE ACCOUNTING CPA’s

CPA - Managing Partner

Successful and dynamic Vice President of Finance/CFO/Controller, working directly with clients and customer nationally

Proactively assist clients to identify opportunities to improve financial performance and revenue enhancements

Recruit, interview, train, and mentor future company leaders

Work to implement and preserve best practices, policies and procedures to help streamline core operations

Aggressive documentation and implementation of strategic planning and business advisory services designed to maximize management’s performance

Effective client advisory skills with reference to Total Cost of Ownership, Net Present Value, and Internal Rate of Return

Consult and advise with clients making major investments or high profile business decisions to help ensure the best possible return on investment

Research and prepare clients for annual independent CPA audits 2006 to 2008: CITY of ST. LOUIS

Audit / Fiscal Executive

Directed and managed a staff of 40 team members, within the Internal Audit and Federal Grant departments, including evaluations, scheduling and delegating workload

Conducted 200+ reviews and audits during tenure including annual Ernst & Young audit resulting in a savings of $80K+ in external audit fees

Prepared and performed detail audits of all city departments over a two year span

Collaborated with management teams to ensure best accounting practices and policies for each department

Led the development and implementation of business intelligence platforms SEDRICK D. BLAKE, CPA, EMBA Page 2 of 2

2005 to 2006: Washington University

Executive Graduate Student

The EMBA program is “Defining Leaders, Redefining Leadership” and “Promoting excellence and innovation in management education worldwide”.

Attended 18 month program to obtain an Executive Master of Business Administration to complement years of experience and CPA.

Collaborated with other senior level executives in academic undertakings and simulated business activities resulting in an excellent environment in which to learn and grow as a professional and leader.

Exchange program studied at Fudan University in Shanghai China. 1994 to 2004, HEALTH FIRST MEDICAL GROUP LLC

Health Care Accounting Manager

Managed finances and financial transactions for a team of specialized physicians including forecasting, reporting, and analysis of all revenue streams

Prepared annual budget, salary plan, and forecast of a five-year business plan

Managed and directed billing department including: medical coding, claims submission, accounts receivable and reimbursement

Monitored and improved efficiency of collection operations through improved auditing techniques

Streamlined reporting procedures and improved financial information presentation to senior management

Collaborated with IT to convert revenue recognition of inventory accounting from manual to computerized process

1991 to 1994: PROMUS COMPANIES

Hospitality Senior Auditor, 1991 – 1994

Performed risk analysis, financial and business process improvement audits. The audits were of corporate departments and hotels. The hotels were owned by the company and franchisees. Hotel brands included Embassy Suites, Homewood Suites and Hampton Inns.

Led efforts to develop audit steps and audit methodologies.

Coached team members to deliver results within budget.

Supervised, trained and mentored new auditors.

Wrote complex audit programs which address key issues of the business operations which were used system-wide.

Streamlined planning, testing and review of work papers reducing audit budget by 10%.

Researched and developed audit findings and presented the findings to the auditee in an effort to assist in the improvement of the operations.

Developed advanced problem solving skills.

1986 to 1991: ARTHUR ANDERSEN LLP, STAFF/SENIOR ACCOUNTANT EDUCATION

Graduate Studies, Washington University, Executive Masters of Business Administration, St Louis, MO Graduate Exchange Student Fudan University, Shanghai China Under Graduate Studies, University of Memphis, Bachelor of Accounting



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