Ammu Ramya

Cell No: +91-888*******

Email Id: acrilx@r.postjobfree.com

Objective:

To obtain a challenging job in your esteemed concern to prove my skills and my abilities this paves the way for learning new skills.

Professional experience:

Job Description:

Inside Sales Rep (May 2013 to July)

Help develop and maintain relationships with customers in order to gain them as Dell clients.

Assist customers with finding solutions for their network needs/problems.

Effectively market Dell solutions and services as an enterprise solution.

Generate sales quotes for customers using specific software & program automated systems.

Promoted and increased sales of computer hardware, software, and peripheral products, as well as accessories and warranties.

Learned a broad range of Dell technology, products, and services and able to identify how these products and services align to the customer needs.

Cooperates and collaborates with colleagues, cross-functionally, to support the sales process.

Follows up with occasional outbound calls.

Track and follow up orders till end delivery of products.

Follows up with occasional outbound calls.

Converting enquiries into sales.

Providing Excellent Customer Experience on every chat.

Assisting customers to purchase dell systems by probing, positioning and cross selling on chat

Analyse customer needs, and position appropriate desktop/laptop from the different product lines

Educating customers about the various product lines offered by Dell in order to provide a complete solution.

Performance measured on revenues & margins generated, services/unit & other attach rates

Worked as Technical Support Officer in HCL Technologies,BServ. for 14 months and 13 months as sales support associate in Dell International services

Technical Support Associate (Jan 2012 –March 2013)

Handling live calls of customer complaints.

Deriving customer satisfaction through service restoration.

Dealing with technical issues on fiber broadband line.

Handling challenges in day to day wireless issues with routers and computers.

Multitasking in each transaction for the desired metrics.

Behavioral Competencies:

Adaptability:

Adaptability is the ability to adapt to and work with a variety of situations, individuals and groups. It is about being able to think on your feet, and not being disconcerted or stopped by the unexpected.

Analytical Thinking &Decision making:

Bringing disciplined analysis to data and situations, to see cause and effect and taking appropriate decisions that are consistent with available facts, constraints, and probable consequences.

Customer Orientation:

Ability to anticipate customer (Internal and External) needs, service them & constantly seek new ways to surpass customer expectations to enhance business value.

Functional Competencies:

Process related Knowledge:

Demonstrates an understanding of knowledge specific to a technical & professional field of client’s business through the application of related procedures, principles, theories or concepts.

Proficiency in Presentation:

Knowledge and ability to use data processing packages like MS Office in order to generate, analyze and present information.

Achievement in HCL:

Achieved ‘PRIDE OF BT AWARD - 2013’ (process)

Got a client appreciation mail for the work been done.

Has been selected top three advisor in process in the month of January and February 2011

Dell financial services camp may 2014.

Dell customer experience camp June 2014

Star of the month December 2014.

Customer experience camp January 2015.

Education:

Bachelor of Electronics and Communication, Chaitanya Engineering College Visakhapatnam.(pursuing)

Secondary Education from Weidner Memorial Higher Secondary School, Rajnandgaon.

Primary Education from Weidner Memorial Higher Secondary School, Rajnandgaon.

IT Skills:

Operating Systems: Windows XP, Vista., windows 7,8.1, 10.

Packages: MS Office (Word, Excel, PowerPoint)

Personal Skills:

Strong verbal, written and interpersonal communication skills

Willingness to work a flexible schedule, including evenings, weekends and holidays.

Advanced Analysis/Decision Making/Problem Solving Ability – ability to define problems, collect data, establish facts, and draw valid conclusions.

Personal details:

Father’s Name : A.S. Ramudu

Date of birth : 27/May/1988

Languages known : English,Hindi and Telugu.

DECLARATION:

I, Ammu Ramya do hereby confirm that the information given above is true to the best of my knowledge.

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