Shirley Niedermayer

**** ********* **

Apt A*

Durham, NC 27705

910-***-****

acriln@r.postjobfree.com

OBJECTIVES

I am a very dependable and reliable employee. Proven clerical, customer service and communication skills in a variety of settings, positive attitude with a history of producing quality results and satisfied customers and dedicated to achieving high-quality results. Looking to obtain a position in a well-established company to where I can use my skills as well as grow and learn with the company. I always want to learn new job tasks and enjoy working in a busy environment and enjoy multi-tasking.

SUMMARY OF QUALIFICATIONS

General Office

Data Processing Clerk

Input information about client into database to get approval for WIC

Verify food nutrition and medicaid

Schedule appointments and assured timely arrival

Rescheduled appointments for those who missed their appointments

Maintained hourly productions of employees

Maintained weekly hours of employees

Answered phones and took accurate messages

Located desired information using the computer

Maintained accurate information in patients’ medical records

Recorded proper information for medical prescriptions

Recorded proper information for the US Post Office

Excellent typing skills, 70-80 wpm

Excellent attention to detail

Prepared reports using MS Word and Open Office Software and PowerPoint

Issue vouchers for the WIC center

Faxed information to WIC centers to transfer clients

Scanned and collected customers money

Customer Service

Worked with customers and patients in a friendly and courteous manner

Provided customers/patients with desired information in a timely manner

Listened, calmed and assisted customers/patients with concerns

Trained newly hired employees

Explained directions on how to use WIC vouchers at stores

Assisted customers in finding merchandise

Explained how the WIC program works and what is necessary for them to bring so that they may qualify

Printed and mailed out missed appointment letters

Called clients to remind them of their appointment for the following day

Communication

Utilized Internet as an effective resource to gather information

Utilized Internet e-mail as an effective communication tool

Answered phones in a courteous and professional manner

Utilized services from Medicaid and Food Nutrition

Warehouse Experience

Loaded merchandise onto pallets

Unloaded merchandise from pallets to the proper aisle

Stocked merchandise

JOB HISTORY

07/2014-currently employed Cumberland County Health Department

Data Processor

Input information about client into database

Issue WIC vouchers to clients

Explain how to use WIC vouchers to new clients

Add new clients and their families to the program

Qualify families for the WIC program

Check Medicaid, Food and Nutrition and income for qualifications

Answer phones to schedule and reschedule clients

Retrieve and file clients records

Fax transfer papers to other WIC centers

Transfer in clients from other centers

Print out and mail missed appointment letters

07/2007-02/2014 Extended Stay Hotel

Worked as a part time job while attending college as a full time student and also while I was working a full time night job

Maintained the guests room weekly while the guest lives at the hotel

Redo the room when the guest moves out so that it is ready for the next guest to move in

01/2009-01/2011 Legassie and Son Tree Service

Answered phone calls from customers

Recorded employees hours

Scheduled appointments

Maintained accurate financial records

Took accurate messages

07/2003-10/2011 Consolidated Support Services/Night Supervisor

Managed a staff of twenty night stockers

Trained new employees

Maintained stock production of stockers

Maintained weekly hours of stockers

Stocked shelves

Maintained warehouse goods

Transferred merchandise to be stocked from warehouse to proper aisle

08/1997-09/2000 United States Postal Services

Transcriber

Sustained misdirected and misspelled mail

Keyed in misplaced packages

Transferred mail to correct cities, states and zip codes

08/1985-12/1991 US Navy

Hospital Corpsmen

Checked in patients

Scheduled patient appointments

Pharmacy technician

Received prescriptions from physicians

Recorded prescriptions into the computer

Filled the prescriptions with the proper medications

Passed out the medications and reviewed the side effects with patients

Controlled the narcotic cabinets

Refilled the medications and distributed it to patients

Education

Graduated from Seventy First High School, Fayetteville NC, 1983

Graduated from Miller-Motte College, Associates in Medical Office Assistant, Fayetteville NC, 2013

Currently attending on-line classes with National American University to receive my Bachelors in Business/Administration

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