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Customer Service Assistant

Location:
Sunnyvale, CA
Posted:
September 02, 2015

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Resume:

LORENZO SABADO

**** ****** ****** #*

SANTA CLARA, CALIFORNIA 95051

Cell 408-***-****

acriiv@r.postjobfree.com

PROFILE: An enthusiastic, customer service and detail oriented HR Assistant skilled in time management with the ability to efficiently handle numerous tasks simultaneously aiming to meet project deadlines

EDUCATION:

B.S. in Business Administration, May 2002

Concentration: Management Information Systems

SAN JOSE STATE UNIVERSITY, San Jose, CA

HR Management Certificate

UNIVERSITY OF CALIFORNIA SANTA CRUZ

Expected graduation: June 2016

RELEVANT EXPERIENCE:

Conducted job interviews and new hire orientations

Assisted in job fairs for the University

Coordinate scheduling of interviews

Input new hires in the HRIS system

Processed payroll for student assistant’s for 6 years

Serve as the contact person for any payroll questions or concerns

Managed performance evaluations

Coordinated events for the library

Administered Benefits enrollment and terminations in Peoplesoft

Ability to maintain confidentiality of sensitive information

WORK EXPERIENCE:

City of Sunnyvale December 2014 – Present

Sunnyvale, CA

Staff Office Assistant

Issues routine permits and calculated fees

Receives, enters and files time sensitive materials and documents

Develops, maintains, and archives a variety of files and documents

Enters data in various computer programs: cross references data in various systems

Collects information from a variety of sources and compiles data for reports

Answers phones and greets customers

SANTA CLARA UNIVERSITY November 2005 – September 2014

Santa Clara, CA

Information Specialist

Conducted job interviews and new hire orientations

Handle facilities related issues for the library

Managed performance evaluations

Coordinate scheduling of interviews

Review HR interface files against source documents for accuracy & follow up on discrepancies

Process off cycle payroll checks as needed

Authored help manuals for circulation and electric vehicle

Participated in goal-setting and contributed to annual evaluations for student assistants

Conducted training sessions for the circulation desk and driving electric vehicles

Managed customer service issues and generate swift and effective solutions

Serve as the acting supervisor during the day

Provide reference services to community college students

ELECTRONICS ARTS SPORTS June 2005 – October 2005

Redwood City, CA

Benefits Assistant

Administered Benefits enrollment and terminations in Peoplesoft

Input new hires in the HRIS system

Purged, consolidated, and reorganized employee benefits enrollment forms

Verified and updated employee status in our database

Contact person for benefits questions for employees

Responsible for compiling new hire benefit packages for new hire employees

CERTIFICATE:

Microsoft Office power user series (Santa Clara University, technology training 2007)

SKILLS:

Peoplesoft, Google Docs, Gmail, Google calendar, Visual Basic, SQL, MS Word, Excel, Power Point,

Access, Adobe Acrobat, Kronos, Outlook, strong organizational skills, team player, excellent oral and

written skills,16 years of customer service experience, innovative self -starter, detail oriented,

exceptional critical and problem solving skills

PROFESSIONAL DEVELOPMENT:

Extensive leadership, technology, project, and people management training from Santa Clara University. (2005-2007)

Supervising student assistants, new manager essentials, dealing with difficult customers,

aspiring managers, creating passion, negotiating effectively, effective delegation skills,

emotional intelligence, assertiveness skills, Powerpoint multimedia, managing long

documents in Word, custom charts with Excel, Excel pivot tables, and Dreamweaver.



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