Tracey Hill
Apt 5106
Knoxville, TN 37912
acriht@r.postjobfree.com
Training and Team Development
Motivated, personable, and successful manager with over 13 years of experience in management, team development, system implementation, and training. Achieved recognition for successful collaboration with senior management to plan and implement strategies for improving customer focus, productivity, and employee satisfaction. Flexible, versatile, poised, and competent with demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments. Excellent team motivation and team development skills.
EXPERTISE
Customer Service
Development of Training Material
Creating Efficient Processes
Excellent Presentation Skills
Excellent Interpersonal Skills
Adult Level Training
PROFESSIONAL SUMMARY
Transitioned corporation into learning and development environment, fostering teamwork and high employee involvement resulting in significant improvements in performance and morale
Trained new employees on organizational database systems
Led classroom style training for new employees
Led monthly staff meetings for employees to introduce new policies and procedures
Created and led efficiency training to employees to decrease cash outages
Rapidly learned and mastered various organizational based computer applications
Prepared time-sensitive monthly reports
Created and edited internal procedures for database processes
Solved internal and external client issues promptly
PROFESSIONAL EXPERIENCE
United Parcel Service 2013-present
Revenue Recovery Supervisor
The Rush Fitness Complex 2011-2015
Fitness Instructor
Scientific Sales, Inc 2010-2012
Customer Sales and Service
Pilot Travel Centers, LLC, Knoxville, TN 2007-2010
Marketing Pricebook Specialist
SunTrust Bank, Knoxville, TN 1996-2007
Regional Operations Manager- (2002-2007)
Bank Operations Specialist- (1998-2002)
Teller- (1996-1998)
EDUCATION
B.S. Organizational Management, Tusculum College Knoxville, TN, 2009-2011