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Training Customer Service

Location:
Knoxville, TN
Posted:
September 02, 2015

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Resume:

Tracey Hill

865-***-****

**** ******* ****** ****

Apt 5106

Knoxville, TN 37912

acriht@r.postjobfree.com

Training and Team Development

Motivated, personable, and successful manager with over 13 years of experience in management, team development, system implementation, and training. Achieved recognition for successful collaboration with senior management to plan and implement strategies for improving customer focus, productivity, and employee satisfaction. Flexible, versatile, poised, and competent with demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments. Excellent team motivation and team development skills.

EXPERTISE

Customer Service

Development of Training Material

Creating Efficient Processes

Excellent Presentation Skills

Excellent Interpersonal Skills

Adult Level Training

PROFESSIONAL SUMMARY

Transitioned corporation into learning and development environment, fostering teamwork and high employee involvement resulting in significant improvements in performance and morale

Trained new employees on organizational database systems

Led classroom style training for new employees

Led monthly staff meetings for employees to introduce new policies and procedures

Created and led efficiency training to employees to decrease cash outages

Rapidly learned and mastered various organizational based computer applications

Prepared time-sensitive monthly reports

Created and edited internal procedures for database processes

Solved internal and external client issues promptly

PROFESSIONAL EXPERIENCE

United Parcel Service 2013-present

Revenue Recovery Supervisor

The Rush Fitness Complex 2011-2015

Fitness Instructor

Scientific Sales, Inc 2010-2012

Customer Sales and Service

Pilot Travel Centers, LLC, Knoxville, TN 2007-2010

Marketing Pricebook Specialist

SunTrust Bank, Knoxville, TN 1996-2007

Regional Operations Manager- (2002-2007)

Bank Operations Specialist- (1998-2002)

Teller- (1996-1998)

EDUCATION

B.S. Organizational Management, Tusculum College Knoxville, TN, 2009-2011



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