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Engineer Customer Service

Location:
Mumbai, MH, India
Salary:
30000
Posted:
September 02, 2015

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Resume:

RACHIT RAWAT

Phone +91-981*******

Email acrigu@r.postjobfree.com

Address #***,**** **.* ******* Vihar, Rishikesh

Seeking assignments in Linux System Administration/Networking/ Troubleshooting with an organization of repute

Professional Summary

A technocrat with nearly 2.10 of experience in System Administration, Networking, Client Servicing and Troubleshooting/Technical Support.

Currently associated with TCS as an Assistant System Engineer

Comprehensive understanding of networking concepts pertaining to LAN / WAN in multi-platform environments.

Provide online support to global clients.

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.

An effective communicator with significant experience working with steering committees and other project managers.

Core Competencies across organization

Technical: RedHat, CentOS, Fedora, XP

Functional

SYSTEMS ADMINISTRATION

Installing workstations, servers, network services and peripherals.

Maintaining, installing and configuring network client workstations.

Designing the backup strategy for the servers and ensuring scheduled/unscheduled backups as per backup plan and restoration

Creating Primary and Secondary groups

Compressed and Decompressed Files.

Compressed and De-Compressed of Directories

Find files,Directories with size also and Users.

SSH

swapping and Partition

Creation of LVM

Schedule Task Using Cron.

User Administration

SERVER ADMINISTRATION

CONFIGURATION:

Web Server Apache

NFS Server - Server and Client Implementation with Security.

Haproxy server

NTP Server

DHCP Server

Knowledge of Booting

TECHNICAL SUPPORT

Addressing performance bottlenecks and ensuring maximum network uptime.

Assisting in the design and implementation of the network (LAN), troubleshooting network problems and conflicts.

Suggesting improvements in the operations and processes to make the system foolproof.

CLIENT SERVICING

Managing customer service operations for rendering and achieving quality services

Responsible for resolving customer complaints on performance bottlenecks

Providing value added customer services by attending customer queries and issues.

Behavioral Skills

BUSINESS FOCUS

Understanding the technological needs of the business and end users and keeping them in mind when taking actions or making decisions.

CREATIVITY

Taking innovative approaches to problem solving and devising inventive and creative solutions.

TEAMWORK

Working co-operatively (rather than competitively) with others to achieve a common goal.

RHCE CERTIFIED (140-031-709)

RHCSA CERTIFIED (140-031-709)

Trainings

RedHat Certfied Engineer Engineer (RHEL6)

PHP

Organizational Experience

Tata Consultancy Services. October 2012 to 2 July 2015.

Installation and Configuration of Remote Linux Servers with Kickstart file

Basic Knowledge of Setup PXE boot environment.

O.S hardening of Linux Servers.

Supporting 24*7 Large data center

Troubleshooting of various O.S version of Redhat Linux.

Linux File system LVM and RAID creation and maintaining on regular Basis.

User management and administration.

Project Management and drive project.

File Server creation and administration.

Installation and maintaining Apache server.

SSH setup and administration.

Installation Configuration and setup of apache Web server.

Academia

2012: B-Tech in Electronics and Communication Engineering with 80% Marks.

Certifications

Red hat certified Engineer on (RHEL6)

Date of Birth: July 08th, 1991



Contact this candidate