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Manager Customer Service

Location:
Newport Beach, CA
Salary:
50,000.
Posted:
September 02, 2015

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Resume:

Arturo Ramirez

e-mail: acrign@r.postjobfree.com Home: 661-***-**** Cell: 661-***-****

Summary

Over 20 years of experience in the printing and converting industry, management, and supervising. Skilled in all aspects of printing, scheduling production, handling printing plates, ordering supplies, cross training employees, using PMS color system, maintenance record keeping, and safety OSHA requirements. I am very familiar with most printing equipment and practices.

Highlights

Experienced in production scheduling

Knowledgeable of quality control standards

Plate mounting ability

Experienced in printing equipment operations

Bilingual, English/Spanish

X-rite color matching system

Excellent customer service skills

Sales Experienced

Press operator and 4/colors process with doctor blades

UV and water based inks

Experience

Self Employed from January 2010 to present

Cleaning repossessed houses for Real Estate Brokers.

Press Operator from 03/2007 to 12/2009

Fanfare Media Works- Valencia, CA

Set up flexographic press, replace blankets when need it. Mount plates as per schedule, feed ink trays (UV) register impression, match colors as per sample. Load thermo paper roll to feed press, also unload printed rolls off unwind

Fill out daily production reports, save samples, Also help as a press feeder when required.

Vehicle salesperson from 10/2004 to 11/2006

Antelope Valley Ford

Responsibilities as a salesperson was, greet customers when they arrive, demonstrate vehicle of interest, explain features and specific aspects such as engine size, transmission and capabilities. Take customer on a test drive. Explain finance options and price, help customer to fill out credit application, negotiate down payment, interest rate and monthly payments. Make sure vehicle gets ready and clean for delivery. Deliver vehicle and explain customer of all services available at our dealership. Continue with our 3 days, 5 days and 10 days follow up to reassure customer’s satisfaction.

Printing Manager From 02/2003 to 08/2004

Poly Pak America – Los Angeles, CA

Developed and implemented data-based solutions in a timely manner. Coordinated closely with quality control regarding products awaiting dispositions. Coordinated preventive maintenance on existing and new production equipment, including routine calibration. Supervised production schedules, production quality and on time delivery. Maintained and enforced a safe and clean working environment at all times. Improved efficiency and productivity by eliminating waste and production constraints. Trained, developed, and counseled employees to develop a high performing team. Review production orders, schedules, delivery dates and inventory levels in order to determine product availability.

Production Manager From 01/2002 to 01/2003

Friedman Bag Company – Los Angeles, CA

Manage all production process flow within each department. Coordinate closely with quality control regarding product awaiting dispositions. Coordinate preventive maintenance on existing and new production equipment, including routine calibration. Supervised production schedules, production quality and on time delivery. Maintained and enforced a safe and clean working environment at all times.

Printing Production Manager From 10/2000 to 01/2002

Sunshine Plastics Co. – Los Angeles, CA

Supervised production schedules, production quality and on time delivery. Established and adjust work procedures to meet production schedules. Implemented root cause and corrective actions to remove production constraints and improve product quality Define manufacturing performance standards, and review the performance outcomes to set future targets. Trained, developed, and counseled employees to develop a high performing team. Coordinated and developed new product design in collaboration with engineering staff. Diligently maintained safety and quality standards. Improved efficiency and productivity by eliminating waste and production constraints.

Printing Manager

May 1984 to October 2000

Western Summit Mfg. – los Angeles, CA

Diligently maintain safety and quality standards. Improve efficiency and productivity by eliminating waste and production constraints. Review production orders, schedules, delivery dates and inventory levels to determine material availability. Optimized scheduling based on deep expertise of machine capacities and equipment. Developed and maintained strong and clear communication and rapport with plant personnel. Organized, prioritized, and managed plant maintenance projects to keep facility safe, efficient and clean.

Education

English, 1987

LACC Los Angeles, CA

I attended LACC to improve grammar and pronunciation of English.

GED: High School, 1986



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