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Customer Service Special Education

Location:
Texas
Posted:
September 02, 2015

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Resume:

CARLOS OLIVARES

HOME ADDRESS: ***** ****** *** ** ● Pearland ● TX ● 77584

CELL PHONE: 832-***-**** Work hours 9:00 am to 6:00 pm

E-MAIL: acrigj@r.postjobfree.com

EMPLOYMENT

Harris County Juvenile Probation Department

EDUCAIONAL SPECIALIST

• Assisting students with enrollement matters.

• Attending ARD meetings and advocating for juveniles.

• Assessing students and making recommendation for their educational plan while on probation.

• Staffing with lawyers and colleagues once a month for problem resolution and brainstorming.

Bay Area Charter from AUG 12 to June 14

EDUCATOR

Teaching students by adjusting the curriculum to their grade level.

Translating for parents that only speak spanish.

Organizing, preparing and leading ARD(IEP) meetings.

Helping students apply for several colleges or jobs.

Training the staff with the necessary information to follow State and Federal Guidelines.

Teaching Spanish, Algebra/Geometry and Special Education classes.

Reach Partnership High School from NOV 07 to JUN 12

Teaching Algebra and Geometry by using document cameras,manipulatives and calculators to enhanced the students’ understanding.

Teaching Spanish by using cultural diversity.

Teaching with a different types of techniques such as chunking and modifications.

American Vanguard International from JUN 13 to AUG 13

MARKETING AGENT

Explaning to clients the process of public adjusting claims.

Navigating comercial business and individual customers through the process of filing a claim.

Establishing rights and regulation of the customers under the law.

Mailing customers the proper documentation and forms.

Guiding and assisting customers with a speedy resolution.

Etesa from JUL 06 to NOV 07

ENGINEER

Monitoring the voltage on transmission and distribution lines with telemetry.

Balancing and matching loads to avoid service interruptions.

Supervising service and maintenance needed by lines and substations.

Communicating daily with the generating companies to establish plans for the next day energy supply.

Sprint from JAN 05 to MAY 06

CUSTOMER SERVICE REPRESENTATIVE

Solving and answering clients’ needs and inquires respectively.

Using a very competitive sales and collections sales framework to increase productivity.

Collaborating with teammates to reach the team performance goals.

Building solid rapports with customers and taking care of their needs.

EDUCATION

Finishing an Associate in Petroleum Engineering (2013- until present)

Houston Community College

Master of Arts Teaching with emphasis in Special Education (2007-2008)

College of Notre Dame of Maryland

Bachelor in Electrical and Electronic Engineering (2000-2006)

Universidad Tecnologica de Panama

SPOKEN LANGUAGES

English

Spanish

Intermediate Portoguese

TEXAS CERTIFICATION

• Special Education

• Spanish

COUNTRIES VISITED

China (City of Beijing)

Thailand (City of Bangkok)

Bermuda

Colombia (City of Bogota)

TECHNICAL EXPERIENCE

Kingdom (2013) Utilizing and understanding programs that helps you interpret data in 2D,3D and 4D to determine potential oil and gas reservoirs.

Auto cad

SCADA (2014) Using telemetry to control different parameters in pipelines such as pressure, flow meter, and power.

C++, Mifrosof Offices (Very proficient using Word, Excel and Power point)

Programs used to measure oil parameter such as, TVD, Dog leg, Hydrostatic pressure among others.



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