KENNEDY CHUKS NWAGBOGWU

*** * ****** ** *** ***, Washington DC 20003 Cell: 202-***-****, 202-***-**** Email: acrigc@r.postjobfree.com

PROFESSIONAL SUMMARY

Qualified Customer care with 2 years in fast-paced customer service and call center environments. Personable and professional under pressure. Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Customer representative with expertise in delivering support services and resolving customer complaints.

SKILLS

Trusted key holder

Creative problem solver

Exceptional communication skills

Quick learner

Strong client relations

Credit card processing

Multi-line phone talent

Mediation capability

WORK HISTORY

Customer Care/Front Desk, 07/2012 to 05/2015 Courtyard Marriott Stockholm – Stockholm, Sweden

Answered an average of 25 calls per day by addressing customer inquiries and solving problem

Greeted customers entering the hotel to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Registered and assigned rooms to guests, Established credit cards and method of payment

Processed guest check-Ins and outs, Prepared and completed room and restaurant bills, Assisted guests' in storing valuables in secure deposit box, Relayed messages, Received and Sorted email and delivery, handled payments through checks,cash and credit cards, Advised room maintenance department when rooms are vacated and ready for cleaning, Cleaned and maintained Front desk area, Monitored visitors access and provided security awareness,Assist with administrative and clerical work.

Cleaning&Maintenance (Supervisor), 01/2008 to 06/2012

Flex Support AB – Stockholm, Sweden

Recommended, selected and helped locate and obtain out-of-stock product based on clients requests Cleaning and supervision of residential houses,Offices,Studios,Warehouses and different work places

Gives feed backs and report to the over all supervisor on a daily basis, In charge of purchase of cleaning and maintenance materials

Allocated and dispatched workers daily to there assigned locations

Monitored and supervised all the work from location to location, Daily

Writing and making remarks

Store Keeper/Office Assistant 03/2005 to 12/2007

T&T Consortium – Asaba, Nigeria

Answered product questions with up-to-date knowledge of sales and store promotions.

Scheduled weekly inventory pickups and deliveries with vendors.

Developed reputation as an efficient service provider with high levels of accuracy.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.

Organized store merchandise racks by size, style and color to promote visually appealing environment.Folded and arranged files in attractive displays.

Recommended alternative items if product was out of stock Responsible for Opening and closing of Stores, Assist with clerical and administrative responsibilities

EDUCATION

Bachelor of Science: Economics, 2004

Nnamdi Azikiwe University - Awka,Anambra State, Nigeria

Computer Diploma: 2003

Bravo Computer Training Center -

High school diploma: 1998

St Anthony's College Ubulu -Uku

HOBBIES

Watch and play foot-ball, Enjoy cooking, Reading, Very adventurous, Hanging out with my family, Like to learn new things, Singing

REFERENCES

Reference Kelvin Tino /Courtyard Marriott, Stockholm. Phone Number, +467********

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