SYLVIA DONNELLY
*** ********** **** **** ****, PA 19422
Home: 917-***-**** / Email: acrig1@r.postjobfree.com
LinkedIn: www.linkedin.com/pub/sylvia-donnelly/89/62/72b
SUMMARY
Motivated, enthusiastic trainer with 10+ years experience fostering a cohesive adult learning atmosphere to maximize and improve opportunities in the workplace.
CORE TRAINING QUALIFICATIONS
Customer Service Techniques Train the Trainer Office/Project Management
Supervisory/Executive Mgmt Research & Development Coaching/Leadership
Diversity across Cultures Problem Solving/Assessment Program Development
Continuing Ed Courses –Healthcare Nursing Home Training Call Center Training
ACHIEVEMENTS
Sensitivity and understanding working in a diverse workforce Interact daily with senior managers, department leaders and executives to resolve problems Significant experience in developing lesson plans and syllabus Skilled classroom facilitation and manage effectively discussions to enhance learning experience in diverse classroom environments. Knowledge of Administrative Mgmt, supervision practices, and procedures Executive Assistant to senior level executives Knowledge of educational effectiveness and training principles for adult learners Excellent interpersonal and relationship building, and professional awareness skills Coordinate and manage multiple projects and meet deadlines under pressure Prepare and manage budgets and reports for property owners Bi-lingual with fluency in Spanish.
PROFESSIONAL EXPERIENCE
Adjunct 01/2015 - present
Community College of Philadelphia
Train Management seminars/workshops under College Workforce Solutions program. Conduct
Management/Supervisory training at various contracted organizations
Referral Agent 07/2007 - present
Metro Referrals/Long and Foster
Refer clients to Real Estate agents for sale/purchase of property Liaison for special construction projects with new homeowners Manage, supervise and schedule contractors for construction/renovation of property Direct hire and oversee multiple projects in conjunction with owner specifications Manage day to day operations and budget reports .
Chair of Membership / Secretary-Volunteer 07/2014 - 03/2015
National Association Professional Women
Coordinated and organized charitable non-profit events for the Chapter (Wings for Success, Breast Cancer, Girls Inc., American Heart Association, Unite for HER, other) Researched and hired guest speakers for specific events Maintained database of chapter members Marketed monthly events Liaison for related charitable organizations and their activities.
Management Trainer 07/2000 - 04/2004
New York City Housing Authority
Directed day-to-day training operations as well as developed lesson plans and syllabus Daily problem resolution, employee advocacy, evaluated and strategize course of action Conducted Management and Supervisory Training programs agency wide Maintain tracking system to ensure accurate records, track training needs, and collect results for evaluation Prepared candidates in group and one-on-one settings for promotions or newly created positions Full Project Management responsibility, inclusive of training of new staff, and Continuing Education programs.
Executive Assistant to Administrator 05/1999 - 07/2000
Prospect Heights Care Center
Recruited, interviewed, hired, trained and supervised all non-nursing and operational staff Prepared and coordinated timely response/implementation of corrective findings identified in audit reports Analyze, address and find resolution to performance and disciplinary issues during training attendance Organized and conducted all Healthcare events specific to Dept of Health requirements Held daily staff meetings with Department Heads and Supervisory staff Maintained current credentialing of physicians and nursing staff Conducted needs assessments of participants in training Teach all non-nursing, licensure, and CE courses.
Billing Administrator 03/1997 - 04/1999
Dr Richard Hirschman
Ensured the timeliness and efficient maintenance of all medical billing for both primary and secondary charges Performed regular system maintenance to ensure "trouble free" processing Maintained statistical reports on all patient accounts including aging and insurance follow-up Ensured outstanding accounts are resolved Updated insurance records for all accounts.
HR In Service Trainer 09/1990 - 03/1995
Mary Manning Walsh Home
Designed and implemented new employee orientation program Reviewed, revised, and updated Policies and Procedures manual as needed and required by State Determined and evaluated training needs and educational requirements for all departments Train all staff inclusive of continuing education/licensing courses Functioned as Employee Relations Officer and counseled employees to resolve conflicts Prepared quarterly and year end Quality Assurance Reports
EDUCATION AND TRAINING
Bachelor of Arts: Herbert H Lehman College – Business Administration/CorporateTraining
CERTIFICATE/LICENSE
Jack Welch Management Institute Executive Certificate: Becoming a Leader and Creating Winning Strategy
PA Licensed Realtor
AFFILIATIONS
Association of Talent Development ;
National Association of Professional Women- KOP Chapter;
National Association of Realtors
SKILLS
Administrative Management, Employee Relations, Executive Management, Leadership, Supervision, Policies and Procedures, Problem Resolution, Supervisory Management, Problem Solving, Program Development, Communication, Public Relations, Public Speaking, Teaching, Office Management, Medical Billing, Team Building, Classroom Settings, Critical Thinking, Curriculum Development, Budget, Client Database, Billing, Union Rep, Project Mgmt, Seminars, Event Planning, Bilingual Spanish, Training Programs, Workshops