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Customer Service Representative

Location:
York, PA
Salary:
$15.00/hr
Posted:
September 02, 2015

Contact this candidate

Resume:

Nicole Durborow

** ***** **

Elizabethtown,

Pennsylvania, 17552,

United States

717-***-****

acriej@r.postjobfree.com

Professional Experience

Susquehanna Bank

Elizabethtown

Pennsylvania

United States

-Customer Service Representative/ Bank Teller

July 2005-September 2013

-Branch Operations Supervisor

September 2013-Present

-National Notary Association

Public Notary

March 2015-Present

*On the phone I take messages and schedule appointments. When customers call in I also do account verification, loan payoffs, balances, problem solving and also transfer calls.

*On teller line I let people in safe deposit boxes and take payments like loans, utility bills, school taxes, and safe deposit boxes. I complete customer transaction including cashing checks, depositing checks, and doing withdraws. Another part of my job is printing statements, looking up customer information, reconcile branch, and complete various reports. I am responsible for replenishing the ATM and help with maintaining it with making sure it has enough paper and envelopes.

*As a supervisor I am in charge of making sure the branch runs smoothly and assist the manager when not present. Part of my duties have been hiring and completing employee evaluations along with coaching and making sure employees are meeting goals. I am in charge of ordering office supplies for the office, completing office schedule for the branch and calling in cash orders so we have a supply of money. I also balance and audit teller draws and vault along with count shipment of cash for the branch.

*As a Public Notary I am able to help the branch run more efficiently by notarizing loan and power of attorney papers for customers.

Computer Systems

-Microsoft Outlook

-Microsoft Word

-Microsoft Excel

-AS400

Education

-Mount Calvary Christian School,

Elizabethtown

Pennsylvania,

United States

High School Diploma, June 2005

-National Notary Association

Public Notary

March 2015-Present

References

-Susan L. Swope: 717-***-****

Former coworker

-Marion Haldeman: 717-***-****

coworker

-Rebecca L. Kreamer: 717-***-****

Former coworker



Contact this candidate