DEBBIE A. CHAISON-RICE

**** ****** ******* *****

Humble, Texas 77396

832-***-****

acriee@r.postjobfree.com

Professional Acumen

• Administrative professional with 10+ years of experience.

• Proficient in problem solving.

• Skilled in conflict resolution.

• Poised, resourceful, responsive and sensitive to the needs of clients, coworkers and management.

• Adaptable to any office environment.

• Organizational ability to handle multiple priorities and meet deadlines schedules.

• Possess a high level of attention to detail, with sharp awareness of omissions and inaccuracies.

• Self starter and quick study, eager to take on increasing levels of responsibility.

Skills

MS Office Word Document Processing

Active Listening Office Procedures Call Center

Time Management Detail Oriented Data Entry

Strong People Skills Top Producer

Professional Experience

Contract Employee Nov - 08 - Present

Primary, Adecco and Office Team. Such jobs as Customer Service, Receptionist, PBX Operator and File Clerk.

Iquor Tech Oct 10 – April 15

Work in call center, tech support, sales, and accounting. make payment arrangements, troubleshooting a variety of wireless devices i.e. cellphones, computers, tablets and home phone wireless services.

Treebeards Restaurant, Cashier Aug 09 – July 10

Prep foods for the next day, set up salads and dressings. Accepted payments for food orders and requested orders for take-out.

Harris County Hospital Dist. Aug 08 - Oct 08

Patient Scheduler (CSR): Receive incoming phone calls from patients with questions regarding their appointments and/and complaints . Handle incoming calls regarding compliance with state and federal rules regarding hospital Eligibility. Responsible for fielding complaints about hospital and clinical care, and standards as well as HIPPA, red flag rules, and other problems patients may have.

Synergetic Communication Inc., Collection Representative Jan 08 - Apr 08

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

LTD Financial Services, Collection Representative Jan 05 – Dec 07

Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise. Managed 1st and 3rd party accounts, Medical, Auto Loans and Banks Loans.

ER Solutions Renton, Customer Service Representative Feb 02 - Nov 05

Record complaints and forward to appropriate manager, then follow up to ensure the proper steps were taken to resolve complaint. Daily answered/directed over 200 to 300 calls to staff on a multi -line phone system Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as incorrect billing information and reactivating accts. Solicit sale of new or additional services or products. Worked clients such as Providian Insurance, Voicestream and Western Cellular

Western Wireless Bellevue, Human Resource Coordinator Mar 00 - Feb 02

Answer questions regarding examinations, eligibility, salaries, and benefits. Process, verify and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluation and classifications.

Providian Financial Corporation, Customer Service Representative

Sept 98- March 00

Data entry of new credit card applications and change requests. Solicit sale of new or additional services and products. Promote customer loyalty and retention through quality customer service and quick resolutions.

Hermann Hospital, Administrative Assistant

May 90 - March 98

Answer inbound calls for test results. Resolve patient's service or billing complaints by determining where the problem lies and determine the proper action to take. Follow up with patients ensure that appropriate changes were made to resolve customers' problems. Make outgoing phone calls in effort to ensure that patients had a wonderful experience and act as a liaison to the billing department. Input Ultrasound reports.

Education

Continental Academy, Houston, TX

University of Houston, Houston, TX

American Business School Houston, TX

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