Experience

Jun **** – Present: Assistant Manager Hamilton, ON, Canada

Cash 4 You® Corp

Recognized for exemplary customer service delivery at every touch point with an average of 96% positive customer feedback

Efficient management of the overall operation of the store, including customer service, security of assets and maintenance of proper cash controls proven by outstanding levels of performance constantly achieved on quarterly reviews

Effective risk management and co-ordination of collection activities validated with an over 40% reduction of bad debt at branch level

Review and act upon daily and monthly financial results by setting priorities and actions for improvement as well as maintaining all operating systems to ensure full compliance with Policies and Procedures including security measures

Sep 2012 – Jun 2014: Assistant Manager Hamilton, ON, Canada

Subway® Restaurant

Implement supervisory skills by overseeing 7 employees and apply them to the daily operations of the restaurant

Efficiently handle customer complaints occurring at the restaurant with an over 96% of customer satisfaction

Constantly realize highest per-shift sales averages (out of 7+ employees by up-selling orders and suggesting add-ons/extras to meals)

Successfully completion of multiple tasks, requiring people skills, proficient sales and communication skills, creative and initiative ability in order to set a good example for the staff; entrusted as a key holder to open and close the store

April 2012 – Sep 2012: Customer Contact Representative Hamilton, ON, Canada

Protocol Global Solutions

Delivered prepared sales talks describing products and services in order to persuade potential customers to purchase by targeting their individuals needs and interests

Ability to communicate with clients and get deals done by providing exceptional customer service and excelling within a demanding, high volume setting; received a rating of ‘exceeds expectations’ in service delivery

Obtained customers information in a timely manner and updated computer software; well-known for being highly organized and results oriented

Recognized for excellent work ethics, ability to quickly establish rapport with customers, up-sell products and build a loyal clientele

Sep 2010 – June 2011: Land Registering Specialist Havana, Cuba

Centro Havana Land Registry Office

Devised and executed business development strategies to attract and acquire new clients with thorough knowledge of solicitation and negotiation techniques

Presented clients with information on new and existing products and services with a consistent achievement of high sales averages (out of 5+ specialists)

Dedicated maintenance of customer relationship by providing clients with a high level of individualized customer service

Ensured compliance with company and regulatory requirements and guidelines; managed the Land Registry Office on weekends

Education

Business Diploma – Financial Services Sep 2012 – April 2014 / Mohawk College

Relevant courses included: Canadian Investment Funds Course (CIFC); Life Licensing Qualification Study (LLQP); Financial Services Industry; Financial Planning – Income Tax; Risk and Retirement Planning; Wealth and Estate Planning

Honour Roll: Obtained average of over 86% in first semester of studies

Business Degree – Bachelor of Law Sep 2005 – July 2010 / University of Havana

Relevant courses included: Financial Law; Administrative Law; Constitutional Law; Public International Law; Private International Law; Civil Law; Family Law; Negotiation; Advance Torts; Wills and Estate Planning; Copyright Law; Real Estate Law; Roman Law

Honour Student: obtained average of over 89% in 5 years of studies

Skills

Name Proficiency

Microsoft Office Advanced

Windows (XP, Vista, 7, 8) Advanced

Mac OSX Snow Leopard Advanced

Languages Proficiency

Spanish Native

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