Patricia A. Madzik

**** ** ***** ****** ****

Ocklawaha, Florida 32179

Home Phone: 352-***-****

Cell Phone: 860-***-****

acrich@r.postjobfree.com

http://www.linkedin.com/profile

EXECUTIVE SUMMARY

• Self-motivated, solid virtual environment Senior QA and Testing Lead with proven and progressive experience in the health insurance industry

• Experienced QA Manager with the ability to write and translate system / business requirements to formulate clear and concise detailed test strategies

• Adept at developing cross sectional planning documents, test scripts, entering data into test systems and performing various levels of testing to ensure new/existing programs are working according to specifications

• Motivated flexible team leader with detailed organizational skills and the ability to multi-task

• Highly effective research, analytical, problem-solving and excellent written and communication skills

• Proficient in analysis of inbound and outbound Healthcare Electronic Data Interchange transactions.

EXPERIENCE

CATHOLIC HEALTH INITIATIVES 3/2014 - 2/2015

HEALTH IT LEADERS

TEST LEAD, EAST COAST – ICD10 PROJECT

ST. JOSEPHS HOSPITAL, PA AND MEMORIAL HOSPITAL, TN

• Ensures successful operation of Meditech 5.0 (mainframe) applications (functional, operational and procedural) supported by including data quality, education and end-user support.

• Creates the test strategy for the application working with and incorporating application management, MBO personnel and program management

Participates in various phases of the Project Life Cycle (PLC) to ensure customer business and technical requirements are understood, testable and can be validated.

• Supports the Applications Director in identifying current and future testing needs and opportunities.

• Provides management oversight for testing application teams in direct and/or virtual environment.

• Trained QA testers in writing scripts and testing performance

• Lead the testing team through a successful year for the ICD9 to ICD10 conversion project.

• Directed the team in creating, maintaining and running a successful test bed of scripts for the ICD10 Project.

• Captured all testing efforts for the ICD10 project within HP ALM, including running scripts, capturing evidence and documenting defects.

• Provided communication and appropriate escalation of all testing issues and activities for the ICD10 project status to upper management on a daily basis.

• Supports the development of strategic and tactical plans and business process re-engineering for the Applications group

• Provided operational guidance to influence adherence to the IT organizational goals and objectives.

• Ensures the integrity of electronic data, achieved by managing thorough analysis of vendors and their products.

• Creating and adhering to process methodologies, policies and procedures for testing activities for both new project work and maintenance and support (i.e. Test Strategy, Test Plan, Test Summary, Metric reporting, etc…).

• Reviews, analyzes and provides feedback on product requirements and architectural designs.

• Manages and assures the effective integration of the application(s).

• Assists in the development of budgets and assures adherence to approved budgets.

• Provides mentoring to staff as a means to develop job satisfaction and coordinates cross training opportunities with other functional groups.

DAVITA LABORATORY, DELAND, FL. 6/2013 - 12/2013

CRAWFORD THOMAS RECRUITING AGENCY

QUALITY ASSURANCE ANALYST

• Experienced in writing Standard Operating Procedures for Clinical Studies in a Laboratory.

• Trained clinical staff in following guidelines in the Standard Operating Procedure documentation

• Familiar with State and Federal Regulatory Procedures

• Ability to map out processes in a clear concise manner. While identifying any gaps or deviations in workflows.

• Experienced in Planned Deviations or Events that may occur within a laboratory setting.

• Extensive communication with department managers and laboratory technicians for gathering, compiling information, discussing quality initiatives, formulate conclusions and develop recommendations.

CIGNA INSURANCE CO., Ocklawaha, FL 2000 - 2012

Senior Business QA Testing Specialist – Clinical IT – Integrated Care Management System - Cigna Healthcare and Healthcare ICMS (2002-2012)

QA Integrated Care Management System Interim Manager Virtual Senior Business Analyst/QA Testing Specialist.

• Trained QA testing team in deciphering systems technical specifications to write Business Requirements.

• Trained QA team in writing testing documentation, scripting within accordance to SDLC guidelines.

• Experienced in interfacing with Cigna partners via Integrated Care Management system to CDB (Accounts), EPRO, CED (Membership), Benefit Access (Healthcare Benefits), PMHS (Managed care Claim), Proclaim (PPO Claim) CPF (Providers), CCDR (Data Warehouse - EDI - In and Out Bound files 200, 800 and 900 series.) and IM TDS.

• Experienced in developing business requirements, writing concise detailed test strategies, cross sectional planning documents, test scripting, executing test scripts in the Functional, Integrated and Release test environments.

• Representative of ICMS project and component level, reporting status as needed to various levels of management and ensuring that all deliverables are completely and accurately met according to established timeframes.

• Provided support to Medical Management Operations, the ICMS technical development team and interface partners.

• Team leader on identifying issues, determining impacts and provided appropriate solutions while taking in account into enterprise-wide solutions.

• Led QA ICMS testing team through five successful testing years.

• Experienced in Agile and Waterfall testing methodologies including Enterprise Projects, small enhancement assignments were completed on time with no or little fallout of program enhancements.

• Testing result documentation shared with business owners and Enterprise Release Management Team.

• Received Circle of Excellence Awards and several bonus awards for Excellence in Performance.

Senior Business Analyst/Tester – Central Provider File (CPF) Hartford, CT 2000 - 2002

Designed, created and reviewed Business System Designs, Technical Specifications and Quality Test Plans to validate system design and construction functionality.

• Executed Test Cases in System, Acceptance and Integrated test environments.

• Provided support and problem solving of business and/or interface team issues with respect to Central Provider File functionality. This included data analysis, interface fallout, Infrastructure support and planning.

• Highly experienced in Central Provider File Gui and Mainframe system with interface partners ICMS, PMHS (Claim), Proclaim (Claim), CED (Membership) and CDB (accounts).

• Successful Business Analyst with experience in Agile and Waterfall Methodologies. Provided support with Central Provider File, designing, creating and testing of all enhanced products. This included data analysis, interface fallout and Infrastructure support and planning.

• Highly experienced in GUI and Mainframe systems with the interface partners within Cigna.

• Received two Circle of Excellence Performance Awards.

UNITED HEALTH CARE INSURANCE COMPANY, Hartford, CT 1995 - 2000

Senior Business Analyst

Senior Business Analyst with detailed analysis of system and business requirements to formulate clear and concise detailed test planning documents.

• Experience in entering data into test systems and perform unit testing, acceptance and regression testing to identify and report any system problems, verify fixes and conduct Production Deliverable checkouts.

• Ensure that the system enhancement programs are working according to specifications and implemented into production with no adverse effect to the customer

• Received awards for excellence in analysis and testing of enhanced programs, production fixes and participation in Production Deliverable check outs.

TRAVELERS INSURANCE COMPANY, Hartford, CT 1986 - 1995

QA Business Analyst

Quality Management Business Analyst experience in review and analysis of claim payment on a daily basis for Managed Indemnity and Managed Care Plans.

• Experience in reviewing and paying large dollar and catastrophic illness claims, while verifying compliance with large dollar programs.

• Participated on special review teams, gathering and compiling data, test quality initiatives, formulate conclusions and develop recommendations.

• Provided ongoing performance improvement as well as a safe-guard against internal fraud

• Received awards for identifying fraud within large dollar claims.

TECHNICAL ADDENDUM

Business Systems: Windows, NT, XP, Vista and Microsoft 7-8

Oracle, GUI, Mainframe

Tools: HP ALM

Quality Center (Test Director)

Win Runner (Automation Tool)

QMF (Data Mining Tool)

Princeton Browse Facility

File Aid

Master Control

Software: Microsoft Outlook Access Toad

Internet Explorer/Chrome Net meeting Skype

Word WebEx

Excel Lync

PowerPoint SharePoint

Project Visio Professional

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