Gregg P. Radloff

**** ******** **** **., ***** Hill, Ga. 30518

Cell: 770-***-**** * acribr@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic and goal focused Sales Professional with 30+ years of Territorial Sales, Account Management, Inside Sales and Customer Service experience. Proven skills in Prospecting, Increasing Sales, Territorial Development, Technical Support and Relationship Management in the Industrial and Telecommunication arena. Rewarded for for exceeding sales objectives in 2011, 2012, 2013 with over $1M in growth in 2012.

EXPERIENCE AND SKILLS

● Develop and implement full sales cycle (marketing to close) programs.

● Sales proposal creation / contract management.

● Create and conduct equipment, application and instrumentation problem solving training.

● Strategic leader able to work at all levels of hierarchy.

● Territorial ownership / Account development.

● Strong communication, negotiation and conflict resolution skills.

● Customer & Sales liaison. ● Sales Operations / Customer Service.

● Problem solving and solution selling. ● Inside & Outside sales.

ACCOMPLISHMENTS

● Increased sales 11% in a 5 state $3.2M territory supporting 10+ distributor accounts with 200+ branches utilizing SPIN, Challenger, Consultative, Relationship Selling and other strategies.

● Achieved 20% growth through web, marketing collateral and stocking recommendations for strategic accounts.

● Rewarded for for exceeding sales objectives in 2011, 2012, 2013 with over $1M in growth in 2012.

● Developed and implemented a collaborative lead management program, including lead capture, nurturing, scoring, hand off and sales funnel measurement.

● Created application, product and customer specific literature. Execute sales campaigns for each using a combination of direct and email contact to branch level personnel.

WORK HISTORY

Wika Instrument LP, Lawrenceville, GA 08/2003 08/2015

Territory Sales Manager 01/2015– 08/2015

● Discover, qualify, develop and close new business opportunities.

● Expand and service existing channel partners and direct sales by planning, organizing and executing trade area strategies.

● Monitor dashboard, manage pipeline and make necessary course adjustments.

● Resolve customer complaints by investigating problems and developing mutually valued solutions.

● Document territorial actions and progress in CRM by recording activities, sales calls, prospects, new accounts and forecast changes.

Senior Distribution Program Manager 09/2013 – 01/2015

● Senior sales liaison ( Voice of Sales ) and distributor advocate within WIKA USA.

● Develop, implement and manage sales programs and all areas of activity affecting continuous improvement, voice of customer (VOC) goals, Executive Distributor Council Program and Corporate Executive Board (CEB ) World Class Sales defined objectives.

● Create and manage Distributor and Manufacturing Representative contracts/agreements.

Strategic Sales Field Manager 03/2012 – 09/2013

● Manage Strategic Account branch relations in the Southeast.

● Execute top down, bottom up strategy for 200+ branches in partnership with National Strategic Sales Manager, Inside Sales and Marketing.

● Improve sales through product and application training, web/tool use, stocking agreements, vendor shows, building and maintaining vendor/distributor relations.

Inside Sales Specialist 01/2010 – 03/2012

● Increase sales 11% by developing and executing an outbound call program launched to over 800 distributor locations.

● Analyze and develop various types of leads and customer inquiries into sales opportunities. Utilize distributor and WIKA associates to secure sales and document within the CRM.

● Develop cross functional Standard Operating Procedures which defined organizational roles and responsibilities.

Customer Service Supervisor 01/2008 – 01/2010

● Supervise, support and develop a group of Account Representatives with the primary focus of providing Service Excellence in the areas of customer relations, backorder management, call group management, continuous improvement and quality.

● Initiate, position and drive continuous improvement projects such as defect tracking, root cause analysis, 5 Why’s of problem solving, daily management of SQDC goals.

● Be the Voice of the Customer. Translate and address both external as well as internal customer needs for an appropriate action and support by organizations such as marketing, sales, IT, accounting, continuous improvement or engineering.

A & E Projects Team 08/2003 – 01/2008

● Prepare quotations and manage on time delivery and quality of the RFQ process and project workflow from initial RFQ response, to project closure and archival.

● Partner with manager with the goal of developing a strategy, target accounts and increase WIKA sales within the Architectural & Engineering market through selective strategic account planning.

EDUCATION

Steven’s Institute of Technology – Lucent Technologies Masters in Project Management (2000)

Art Institute of Atlanta – Commercial Art (1980)

Sales & Customer Service Training:

● The Challenger Sale ● SPIN Selling Workshop ● Selling to Customer Value

● Coaching & Sales Skills Workshop

● Fiber Optic Account Management

● Negotiating to Yes

● Presentation Skills Techniques

● Customer Oriented Selling I & II

● How to Give Exceptional Customer Service

● Customer Service Skills ● Communication Workshop ● Managing Customer Conflict

● Getting the Message Across ● Written Communication ● Better Business Writing Workshop

● Microsoft Office: Excel, Word, Project and PowerPoint

Supervisory Training

● Communicating with a Diverse Workforce

● The Diversity Advantage

● Leadership Role Managing Conflict and Differences

● People: Leadership and Teambuilding

● Supervisory Workshop ●

Performance Reviews and Appraisals

● Coaching in the Workplace

● Effective Coaching

● How to Interview and Hire the Best

Technology Training:

● Mechanical Pressure & Temperature Products/Applications

● Electronic Pressure & Temperature Products/Applications

● Diaphragm Seals Product/Application.

● Principals of Information Networks

● Outside Plant and Copper Systems

● Digital & Analog Product Training

● Premise Network LAN Installation & Maintenance

● Introduction to Cellular & PCS Networks

Pre WIKA Instrument LP Experience Highlights Upward Mobility/Promotional Path ( Resume Detail Available)

23 Years @ AT&T / Lucent Technologies Inc. 04/1980 – 06/2003 1980: Fiber Optic Manufacturing Lead / Trainer

promoted

1983: Corporate Training Associate

promoted

1986: Regional Sales Manager Outside Sales Intern Non Affiliated Distributor Team

promoted

1989: Account Manager Non Affiliated Distributor Team

promoted

1992: Asset Manager Bell South Mobility

promoted

1993: Team Lead WaveLAN Product

promoted

1996: Customer Service Supervisor National Wireless Accounts promoted

1998: Project Manager Power Systems Installation

promoted

2000: Program Manager Wireless Team Southwestern Bell Mobility promoted

2002: Account Manager / Sales Realization Cingular Wireless

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