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Customer Service Management

Location:
Charlotte, NC
Posted:
September 02, 2015

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Resume:

Elizabeth Balogun

***** ***** ***

Charlotte NC *8214 Tel: 504-***-**** acria3@r.postjobfree.com

Objective: To gain long term employment with a company that is on or looking to be on the cutting edge, a company that puts value on people and the products they are promoting. Honest and Ethical, I am looking to call this company my family.

PROFESSIONAL EXPERIENCE

Auto Truck Transport - Mount Holly, North Carolina 2014 -2015

Operations Coordinator

• Daily, Monthly, and weekly reports, such as pension, seniority reports, shop payroll spreadsheets, etc…

• Order office supplies

• Prepare dispatch paperwork for drivers

• Prepare outgoing mail

• Enter load information into the computer

• Assist drivers with downtime authorization numbers

• Read and distribute incoming mail

• Communicate with employees

• Personnel files (maintain)

• Accounts payable, and accounts receivable functions

• Assist terminal manager with a variety of items he may need assistance with

• Monitor, control and manage business operations to meet customer expectations and company goals

• Liaise between customer and management to ensure smooth operations delivery

• Evaluate current operational performance and provide strategic plan for Improvement

• Perform basic HR duties

American Red cross – Charlotte, North Carolina 2013 - 2014

Donor Administrative Assistant

• Responsible for the identification and resolution of potential duplicate blood donor records

• Identify and resolve duplicate donor records

• Evaluate multiple records to determine if records are the same

Milton Evans CPA– Fayetteville, North Carolina 2008 - 2011

Accounts Receivable Clerk

• Prepares financial reports by collecting, analyzing, and summarizing account information and trends

• Resolved account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments

• Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments

• Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments

• Assisted with month-end closing

WardLaw Transmission Center – Fayetteville, North Carolina 2001 - 2008

Executive Assistant

• Provided exceptional administrative support to the President, Supervisor, and Junior Administrative staffs

• Interacts with team members and senior management to assist in the resolution of issues

• Coordinate multiple aspects of communication for the CEO, including independently responding to incoming telephone/email communications

• Performed filing, data management, drafting and editing small office functionality

• Resolved common problems or discrepancies on a daily basis

• Helped in opening and closing of facility at the beginning and ending of the day

• Managed all office needs within budget

EDUCATION

Fayetteville Community College – Fayetteville, North Carolina (2003)

Associate Degree – Liberal Arts

Shaw University –Fayetteville, North Carolina (2006)

Bachelor Degree – Human Resource Management

Goodwill Industries of the Southern Piedmont - Charlotte, North Carolina (2013)

Banking and Customer Services Certificate

Customer Service Excellence, Solution Selling, Call Center Fundamentals, Teller Services, Office Administration, Lockbox Operation, Bank Regulatory Compliance, Bank Teller Microsoft Office Suite 2010, Cloud Technology and Social Media Etiquette, Professional development

Technical Skills

• MS Office and QuickBooks Proficient Spreadsheets/Reports

• Travel Coordination Telephone Decorum

• Filing / archiving Bank Regulatory Compliance

• Proofreading Sage MAS 500 Software

• Front-Desk Reception Data entry

• Payroll Ability to maintain confidentiality

• Oracle 10 Key proficient

• Financial Software CRM & CRE

Core Competencies

Extremely organizational, planning and time management skills, communication skills, exceptional customer service, information gathering and management, problem-solving, achieve project goals, quick learner and require little to no training, energetic for a fast paced teamwork environment, attention to detail with emphasis on accuracy and quality, motivated self-starter with a strong desire to learn.



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