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Customer Service Human Resources

Location:
United States
Posted:
September 03, 2015

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Resume:

Ursula M. Zankl

**** ******* *** ****

Wesley Chapel, FL 33545

419-***-****

acri8u@r.postjobfree.com

Objective: To utilize my experience and education to advance the objectives of the company and my personal growth.

WORK EXPERIENCE

GKN Driveline, Bowling Green, OH Human Resource Generalist 2010 to 2015

Responsible for recruiting and staffing of hourly personnel, including negotiating with staffing agencies in the use of temporary help.

Responsible for employee orientation, development and training.

Responsible for employee relations, including benefits coordination, policy enforcement and employee development.

Responsible for maintaining the HRIS system for employee records for our local facility.

Responsible for effective time keeping records and providing corporate office with hours and adjustments for payroll processing.

Was responsible for payroll processing thru ADP Enterprise system until corporate consolidated process for entire division.

Responsible for pre-employment screening, including interview process, background check and pre-employment drug screening process for new hires.

Assist in the planning and coordination of company activities, such as employee appreciation luncheons, holiday party and rewards and recognition program.

Works with other departments throughout the facility to coordinate training opportunities for employees.

Works with upper management to implement programs that help the company reach its objectives through the emphasis of employee empowerment and the development of a superior workforce.

GKN Driveline, Bowling Green, OH General Accountant 2005-2010

Responsible for assisting controller with the monthly imputing of data into finance reporting system and transmission to corporate office through Hyperion data collection system. Assist controller with monthly reconciliation of general ledger balances.

Oversees all aspects of Accounts Receivables including all customer billings, cash deposits and collections issues. Effectively helped reduce the number of days outstanding of customer balances to less then 2% of total accounts receivables. Responsible for reducing the number of rework invoices due to billing issues with incorrect pricing by establishing weekly communication with Business Development personnel at Auburn Hills facility and creating a procedure to streamline pricing changes.

Work with accounting assistant in the processing of Accounts Payables. Assist with invoices matching and check writing.

Worked with Controller to establish procedures to insure that all aspects of GRIP requirements are met and participated in regular audits performed internally and externally.

Responsible for verifying all bank reconciliation and insuring that deposits and checks clear the banking cycle without errors.

Responsible for all aspects of the payroll processing including verifying timekeeping records, processing the payroll, general ledger interface, benefits and deductions (including garnishments and child support orders), vacation and personal time allotments for all employees, utilizing ADP PayExpert and ADP Enterprise system.

Responsible for fixed asset tracking. Established a system to better track company assets thereby reducing the potential error of improper disposal by creating a tracking label on all assets.

Assisted the Human Resource Manager with benefits administration by helping employees understand their benefit package and enroll in the benefits programs.

Service Spring Corporation, Millbury, OH Finance/Human Resources 1986 – 2005

Responsible for all aspects of Accounts Receivables including customer billing, cash deposits, collection calls, establishing credit limits for customers and debt collections.

Responsible for all aspects of Accounts Payables from receipts matching to check processing.

Responsible for analyzing monthly general ledger and reporting results to company president.

Responsible for Human Resources including the following:

Policy development including creating, administering and enforcing company policies

Co-authored and implemented company handbook/policy manual

Establishing/implementing background checks on new hires

Benefits coordinator – managed vendor relationships, involved in the negotiation of benefit

contracts with local brokers including insurance renewals, 401-k and profit sharing plans.

Served as Human Resource contact for employee issues.

Managed worker’s compensation claims processing and government filings.

Performed all new hire orientation including all benefits and policies.

Contracted and arranged with third party for temporary labor.

Processing weekly payroll for 100+ hourly and salaried employees, including time clock scheduling, complete payroll processing of checks, general ledger entries, benefits and general deductions and all related government tax filings and compliance.

Timely and accurate filing of all monthly, quarterly and annual payroll taxes

Recruited, interviewed, hired/fired hourly employees

Coordinated compliance filings such as FMLA leave and COBRA documentation

Coordination of all special events and employee functions, such as company picnics and annual golf outing

Responsible for maintaining all employee personnel files and medical files

EDUCATION

University of Toledo, Toledo, OH

Completed three years toward a Bachelor in Business.

Heidelberg University, Tiffin, OH

Two classes shy of completing my Bachelors in Business.

REFERENCES

Kevin Wright – acri8u@r.postjobfree.com – 419-***-**** – Former manager

Melissa Yates – acri8u@r.postjobfree.com – 419-***-**** or 419-***-**** – Former co-worker

Joseph Matthews – acri8u@r.postjobfree.com – 419-***-**** – Former co-worker

Melissa Gottschalk - acri8u@r.postjobfree.com – 419-***-**** or 419-***-**** – Friend



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