Mario J. Garcia Cancio Email: acri8l@r.postjobfree.com

***** ** ***** ****** ****: 305-***-****

Miami, Florida 33186

SUMMARY OF QUALIFICATIONS

Driven and highly accomplished professional with track record of successful sales and marketing assignments that deliver significantly new business opportunities, market share increase and revenue growth. Solid experience in B2B and B2C markets with comprehensive expertise in: Business Development, Project Management, Customers Relations, Facilities Administration, Strategic Alliance Development, Contract Negotiation and Financial Management. Goal Setting / Business Planning leader with effective presentations skills and history of training and supervising to a maximize performance. Ability to work under pressure, multi-tasking and teamwork oriented. Bilingual: Spanish and English.

PROFESSIONAL EXPERIENCE

CFI Flight Club, Miami, FL

Business Manager 2011 to present

Responsible for overseeing and supervising the company's activities and employees align with the business goals.

Supervise office and maintain aircraft compliant with all FAA Safety regulations and criteria.

Work with senior management in developing sales and marketing strategies for business development.

Ensure that the company is meeting its financial goals

Oversee workers activities of workers; hire, train and evaluate new employees.

Developed strategic and long lasting customer’s relations that grew into business alliances.

Providing ground support activities both for outbound and inbound aircraft.

Work with ramp service personnel at the time of flight arrival and monitor activities.

Responsible for training staff on customer service procedures and best practices.

Prepare reports for senior management and ensure the department complies with company policies.

Maintain budgetary controls according to business plans.

AT&T, Miami, FL

Sales Supervisor, Team Lead, Sales Associate, Retention Call Center 2006 to 2011

Supervised call center sales associates to acquire new business and expand services for new and existing accounts.

Assisted in resolving billing and technical issues.

Communicated with customers to ensure satisfaction, conflict resolution and promoted additional services based on specific needs.

Assisted in training new employees on sales procedures and operational programs.

Managed key customers accounts maintaining high retention rates.

Accomplishments:

Recipient of AT&T Circle of Excellence Presidential Award for outstanding sales performance.

Recipient of AT&T Presidential Achievement Award for Outstanding Customer Service.

Banco Santander, San Juan, Puerto Rico 2004 to 2006

Product Officer, Group Banking

Assisted in developing marketing strategies for new clients, sales for new accounts, loans, credit cards, and mortgages.

Conducted research on emerging and existing markets and forecast changes in the marketing environment

Assisted in training new employees in system use.

Pitusa, Caguas, Puerto Rico 2003 to 2004

Management Trainee

Interacted with customers to understand needs, answer questions, promote appropriate products, and close sales.

Tracked employee hours and assisted in preparation of payroll.

Worked on inventory control and warehouse deliveries.

Supervised 15 employees in front-end and warehouse.

Gulf Service Station, Bayamón, Puerto Rico 2001 to 2003

Assistant Manager

Supervised employees managed sales and maintain inventory controls.

EDUCATION

MBA - International Business (2014)

Florida International University, Miami, FL

Relevant Coursework: Corporate Finance, Accounting for Managers, Marketing Management in the Global Environment, Advance International Marketing, Managing Global Production and Technology

BBA – Marketing (2013)

Universidad Del Sagrado Corazón, Puerto Rico

TRAINNIGS/SKILLS/ CERTIFICATIONS

Computer: MA Metric, MS Project, MS Visio, Prism, Lotus, Office Professional (Word, Excel, PowerPoint, Outlook), Adobe CS, Macintosh Operating System, HTML, PL/SQL, IRI, Hyperion, CRM Systems, Photoshop.

Affiliations: American Marketing Association, Golden Key International Honors Society, Aircraft owners and Pilots Association

Certifications: FAA Pilots License

E-Marketing_FIU_2013

Quantitative Methods Harvard Business School_2012

Marketing Accounting Metrics Florida International University_2012

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