Nia Hayes

*** * ******** **** *** **

863-***-****

acri84@r.postjobfree.com

Objective

I want to excel in this field with hard work, perseverance, and dedication.

Skills

Excel

Microsoft Word

Kronosworkforce

Education

Cottonwood High school

May 2012

3.7 GPA

AA

Experience

Ulta Beauty – Merchandise and Service Coordinator

May 2014– July 2015

Ensure truck is processed 100% by the time the store opens, including trash being taken out

RTV compliance is at least 97.5%

Ensure all cycle counts are completed and any recounts are sent back the same day

Open the store and ensure all opening responsibilities are met

Close the store and ensure all closing responsibilities are met

Follow GEM standards during my segments & pull reads regularly. I seek feedback from my GM on my GEM performance

Make sure back stock is worked weekly without fail

Have someone in mind as my "next" and coach and develop her/him on a regular basis

Responsible for payroll and make cuts when needed or add hours if necessary

Follow policies and procedures and make sure my team does the same

Responsible for timecard sign-offs and ensure 100% compliance with all associates

Read and react to store communications/daily tasks

Inspect the floor throughout the day to ensure esthetic standards are met & a clinically clean environment is maintained

Follow the procedures in place for theft and ensure my LPM is sent a theft alert

Actively coach associates on the behaviors taught in In-stock Options, Fabulous 5, and Plus One Selling LMS courses.

Recruit and retain top talent

Maintain accountability for leadership on sales floor

Chickfila – Unit Marketing Director Lakeland, FL

July 2012 - April 2013

Ensuring team is working at the speed of service guidelines

Maintaining a good working relationship with associates

Keeping the store clean in its entirety

Opening and closing the store.

Direct marketing and public relations

Execute marketing plans

Running location social media account

Planning and executing parties and events

Chickfila – Team Lead Midvale, UT

March 2011 – April 2012

Work diligently

Motivating the team

Communicating with team- and others

Assisting management

Supervising stations

Addressing guest issues

Providing excellent guest service

Being an example

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