FRANK ACCETTURA

**** *. ********

Hometown,IL ***56

708-***-****-home

630-***-****-cell

Email: acri76@r.postjobfree.com

SUMMARY

Dependable, enthusiastic, team oriented person seeking to use my vast experience in

telemarketing, management, and administration for a position in customer service. Very

patient with clients. Solid math skills. Extremely dependable. Easy to coach. Solid under

pressure. Working knowledge of Microsoft Word and Office.

PROFESSIONAL EXPERIENCE

TELEMARKETING

Conducted computer assisted market research interviews by making outbound calls to

professionals such as physicians and shipping managers on products and subjects ranging

from Fentanyl to developmental breast milk,cancer, and the rating of carriers UPS,

Federal Express, and DHL.

Conducted interviews with consumers on subjects such as cellular phone usage, hearing

aids, and electronic food benefit cards.

Set appointments for mobile coupon salespeople.

Solicited clean and check service appointments on furnaces and air conditioners.

Sold farming hand tools over the phone.

MANAGEMENT AND SUPERVISION

Coached interviewers by listening to live surveys and critiquing them on items such

as tone of voice, pace of interview, and probing to make sure that respondents answers

were clear.

Responsible for routing incoming calls to waiting interviewers.

Screened potential employees.

ADMINISTRATION

Responsible for written reports on coaching sessions.

Edited finished surveys for clarity grammar, and logic.

EMPLOYMENT HISTORY

4/13-Present Mathematica Policy Research Chicago,IL

Telephone Interviewer

6/11-8/11 Mobile Marketing Group Chicago,Il

Appointment setter for salespeople.

6/98-8/09 International Research Support Services Chicago,IL

Telephone interviewer

Survey monitor

Applicant screener

Study editor

5/96-6/98 Sorkin Enenstein Research Service Chicago,IL

Telephone interviewer

EDUCATION

Daley College Chicago,IL

Associate in Arts Degree-Liberal Arts May 1987

Columbia College of Chicago

Bachelor of Arts Degree- Fiction Writing- June 1993

ACHIEVEMENTS

Promoted to test interviewer for initial portion of projects at Sorkin Enenstein and

International Research Support Services.

Top producer on SUMMER FOODS project for Mathematica Policy Research.

Nine poems published in various coffee table books from 1998-2003

REFERENCES

Available upon request.

Contact this candidate