Mike Boyle

TARGET CAREERS

* C# or VB Programming * SQL Database coding

* Production engineering * Computer software support

* Computer hardware support * Customer and end-user technical support

Programming Languages

* C# * Pascal

* Visual Basic * Fortran

* Windows Shell Scripting * Transact-SQL (T-SQL)

* PowerShell * PHP

* Python

Microsoft Applications

* Access * OneNote * Codeflow

* DxEditor * Product Studio * Visio

* DxStudio * SharePoint * Visual Studio

* Excel * Source Depot * Word

* Internet Information Services (IIS) Manager * SQL Server Enterprise Manager

* SQL Server Management Studio

Other Applications

•TechSmith Camtasia Studio

•Dassault Systèmes SolidWorks

•Corel XMetaL Author

•Grail add-on for Microsoft Word

•SLM source control system

WORK EXPERIENCE

2013-2015 Software Developer, Prowess Corp.

•Created, Updated, and added features to Web driven bug reporting system used internally my Microsoft's Office team. Pages were written using a combination of C#, T-SQL, JScript, and PowerShell. And interfaced with existing bug tracking databases as well as other information databases and paging and e-mail systems.

•Created new workflows to sync up our database with existing database tools.

2010 - 2012 Production Engineer, Microsoft Office team.

•Managed Reference reflection.

•Documentation Conversion and Migration

•Server Maintenance, updates

2006 - 2009 Production Engineer, Windows Server and Solutions Division User Assistance, Microsoft Corporation

•Provided support to up to 1,000 technical writers, editors, and release managers in multiple locations novice through expert for the entire DxStudio suite of content authoring and publishing software.

•Investigated user-reported problems with authoring and publishing, and escalated bugs against the DxStudio suite as necessary.

•Reorganized DxStudio support system in response to negative customer feedback, helping to make it one of the highest-rated support systems in the industry.

•Designed and coded internal publishing and support utilities.

•Wrote scripts to automate and expedite content publishing processes, including importing managed reference code into the DxStudio documentation database.

•Trained DxStudio users in live classes.

•Created DxStudio training videos by using Camtasia.

•Built and maintained user support Web sites, including user forums and communities, and complex forms that interfaced with Product Studio and SQL Server databases.

•Worked with feature adoption team to help prioritize and test new features for DxStudio and DxEditor.

2001-2006 Production Specialist, Developer Documentation Organization, ACES team, Microsoft Corporation

•Edited single and bulk XML files for the Developer Documentation team.

•Repaired XML tagging problems in authored content for Windows Server SDK.

•Performed final rendering pass on SDK content prior to publishing.

1998 – 2001 Hardware and Software Support Specialist, SDK and DDK teams, Windows Server Division, Microsoft Corporation

•Performed operating system installation and maintenance for SDK and DDK writers, editors, and management.

•Built 130 computer systems from individual parts, at a cost savings of over $1,000 per computer compared with retail OEM offerings.

•Upgraded CPUs, memory, and hard disk drives in the organization’s computers (by ghosting and transferring user content to new drives), resulting in a substantial cost savings over new computer purchases.

•Maintained about six servers, including SDK content, backup, and test servers.

•Deployed multi-OS test computers on which writers could test code.

•Developed a GUI that allowed writers to select from three installed operating systems on each test computer, and upgrade to newer operating system builds automatically, enabling quick self-setup of writer test environments.

•Performed tape backup, archiving, and retrieval, maintaining the SDK and DDK authoring team backup system.

COMPETENCIES AND PERSONAL STRENGTHS

•Excellent analytical thinking, problem-solving, and troubleshooting abilities

•Exemplary interpersonal awareness; able to work with diverse, difficult, stressed, frustrated, volatile, or problem customers with patience and ease

•Facility with teaching, easily adapting complex technical concepts and processes for consumption by nontechnical audiences

•Advanced customer focus, able to turn around support business units with negative customer ratings; able to translate customer complaints or comments into measurable process improvement actions

EDUCATION AND CERTIFICATIONS

•A+ Computer Certification

•Three years of study at University of Idaho; Major: Mechanical Engineering

•One Semester of study at Spokane Falls Community College; Major: Electrical Engineering

•One year of study at Tacoma Community College; Major: General Engineering

•Extensive coursework in Computer Science and Mathematics

PERSONAL ACHIEVEMENTS

•Retail business owner, 1993-1998

•Professional Foosball player (Competes both Nationally and Internationally)

•Computer software authoring hobbyist

•Experienced math tutor, basic through calculus

•Home construction and remodeling do-it-yourselfer

CONTACT INFORMATION

Michael Boyle

34513 28th PL. SW.

Federal Way, WA. 98023

Phone: 253-***-****

E-mail: acri6d@r.postjobfree.com

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