SERGIO DANIEL GONZALEZ

acri19@r.postjobfree.com

Phone 408-***-**** 2801 Alexandra Dr. Roseville CA 95661

PROFILE

Over 15 years of experience providing excellent Customer Service in English and Spanish languages, in person or over the phone.

Maintain excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

Knowledge of employee recruitment practices, hiring, and training also experience working in HR, and payroll.

Experience working in banks and insurance companies.

Organizational ability and systematic approach to problem solving.

Extensive knowledge of sales techniques and product comparisons.

Able to relate with people from different cultures and backgrounds.

Effectively work with computer applications such as MS Office Suite (MS Word, Excel, Outlook and Internet Explorer)

Reliable and professional with the ability to work overtime or in a flexible schedule.

EMPLOYMENT HISTORY

CUSTOMER SERVICES REPRESENT. Health Net June 2015

Processing and correction Veterans medical appointments

Check Veterans medical information.

CUSTOMER SERVICES REPRESENT. Progressive Nov 2014 to Jun 2015

Responded to incoming calls, answering customer questions and concerns.

Provide information for customer of 50 states on insurances questions.

Able to go through guidelines.

Adhere to set privacy guidelines when speaking with a customer before providing any account-specific information or making any changes in order to protect our customer’s policy information.

CUSTOMER SERVICE SPECIALIST 5 California Water Jan 2014- Nov 2014

As a CSR 5, responded to phone calls from customer and prospective customer, answering their questions and assisting them.

Cashiering and deposit duties.

Opening and closing water accounts services.

Adhere to set privacy guidelines when speaking with a customer before providing any account-specific information or making any changes in order to protect our customer’s personal account information.

In charge of collections practices and delinquents accounts.

Follow appropriate and specific policies and procedures of the company, worked individually and as part of a team.

Used computerized database systems in order to perform inquiries, retrieve records, and update plans or customers information.

Create reports.

Consistently demonstrate the ability to meet higher performance expectations and achieve overall performance goals of the organization.

CUSTOMER SALES SPECIALIST COMCAST - Morgan Hill, CA 2007- 2012

As a call center operator, responded to over 60 customer and prospective customer calls per day, promoting and recommending Comcast products and services based on a logical relationship to the customer’s needs and interests.

Regularly accomplished monthly sales goals, using the ability to negotiate and close deals.

Adhere to set privacy guidelines when speaking with a customer before providing any account-specific information or making any changes in order to protect our customer’s personal account information.

Able to engage customers to effectively present the value of a product or service to drive sales into our goal. Create a favorable experience for the customer by listening to their needs and providing a solution that meets those needs using a consultative approach.

Follow appropriate and specific policies and procedures of the Call Center, worked individually and as part of a team in order to reach deadlines, and meet quotas.

Used computerized database systems in order to perform inquiries, retrieve records, and update plans or customers information.

Obtain and demonstrate basic knowledge of competitors in order to determine and implement basic strategies/techniques to effectively explain competitive counter offers and educate customers on product comparisons.

Recognize, convey, promote, and sell products and service value while remaining up-to-date on products and services to ensure customer satisfaction and to maximize sales opportunities (e.g. marketing matrix, new product information).

Demonstrate the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE).

Act as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.

Increased proficiency with customer interactions and support other lines of business as call volume dictates.

Collaborate with the sales group and other groups as appropriate to provide a quality customer service experience. Continue to improve sales ability through ongoing training, role playing, and coaching.

Consistently demonstrate the ability to meet higher performance expectations and achieve overall performance goals of the organization.

MANAGER Check into Cash - Morgan Hill, CA 2006-2007

Performed management of the Morgan Hill, CA store which included facilities, operations, staff scheduling, training, hiring, collections and overall customer service.

Recruited and hired new staff for other Check into Cash stores, reviewed resumes, performed job interviews, and made employment offers.

Trained new employees (line staff and managers) on Check into Cash operations and policies and procedures.

Demonstrated strong organizational skills with the ability to multitask in busy environment.

Used time management strategies in order to work well under pressure and meet deadlines.

Increased the clientele and provide excellent customer service.

Diplomatic and tactful, work well with diverse groups of people.

Developed better and effective systems to ensure clean store and workplace.

MANAGER 7-ELEVEN - Morgan Hill, CA 2001-2006

Supervised up to 8 employees through 3 different shifts on a weekly basis.

Provided courteous customer service in English and Spanish.

Responsible for all store operations, handled money transactions in cash, credit and debit.

Performed merchandise ordering and inventory on a daily basis in order to keep the store replenished. Regularly accomplished monthly sales goals for the store.

Hired and trained new employees, schedule their assignments and their weekly working schedule.

ACCOUNT ADJUSTER Pacific Peruvian-Sweden Insurance (PERU) 1998-2000

• In charge of claims investigation / Collection.

• Provided courteous customer service in Spanish.

• Responsible for some North Piura-Peru Accounts

• Part of the duties was offer benefits and retirement plans.

EDUCATION

Paralegal Heald College - Salinas, CA

General Education Courses, 2002-2009 Gavilan Community College - Gilroy, CA

Daniel Gonzalez Resume acri19@r.postjobfree.com 408-***-****

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