ANTOINETTE (Toni) PATTON

**** ****** **** *****, ***. 06

Suitland, MD 20746

Home: 301-***-****

Cell: 240-***-****

Email: acri0x@r.postjobfree.com

EXPERIENCE:

Service Cashier

Ourisman Jeep Dodge and Chrysler June 2014 to June 2015

Properly explain the services being rendered. Assist the customer with knowledge regarding the parts and equipments used in order to properly address the concerns or issues with there automobile. Promptly answer calls, attending to the concerns of customers that call for either update of service or inquiring about service, service hours as well as schedule shuttle pick up from the metro station. Maintain the filing system for automobile history. Follow proper procedures for handling keys and paperwork for the vehicle being repaired or serviced. Process invoices within a timely manner once payment is received with the Reynolds System. Knowledgeable of Reynolds System for inputting and/ or retrieving certain information about or for customers. Collects money due for service and directs the lot porter to bring the vehicle to the service drive.

Wireless Sales Associate

Wal~Mart June 2013 to June 2014

Properly zones assigned area, assists Customers and maintains modular and feature presentation. Provides excellent Customer Service. Answering Customer calls promptly. Assisting Customers in finding merchandise. Answering register calls promptly. Operating the register when needed. Showing a high sense of urgency with all assignments. Following proper procedures for handling claims merchandise. Being knowledgeable about register operations. Providing assistance to the front end Associates with price checks. Remains knowledgeable regarding all areas of the store. Ensuring the merchandise is properly signed and priced. Practices safe work habits, cleaning all spills quickly.

During March 2013 to June 2013 was laid off from Computer Sciences Corporation.

Test Engineer (Intermediate)

Computer Sciences Corporation December 2008 to March 2013

Provided high-level quality assurance support to the JCRM and PFG Projects. Duties include conducting software analysis in accordance with test plans and report results daily, weekly, and monthly. Also responsible for reviewing requirements for testability, designing and writing test cases using design steps, and test execution though out the entire system development life cycle (SDLC) of the JCRM project. Also responsible for the creation and maintenance of the requirements traceability matrix (RTM). In order to perform testing duties the knowledge of black box, white box, grey box, load/performance, non-functional and regression testing are used. Participated in all phases of risk management assessment and software/hardware development under the direction of a Senior Test Engineer. Responsible for the development of raw test data to be used in performing the required tests. Reviews user application system requirements documentation; designs, defines and documents unit and application test plans; transforms test plans into test scripts and executes those scripts. Coordinated and test the input and output of the server programs. Tracks all problems and changes in product documents and software and report changes and current configuration. Assist the Quality Assurance Analyst with proofing all documents for accuracy prior to delivery.

Configuration Management Specialist (Associate)

Computer Sciences Corporation May 2008 to December 2008

Provided support to the JCRM Project Manager and staff. Duties include providing audit support to verify requirements of all baselines have been met by the as-built software. Track all problems and changes in product documents and software and reports changes and current configuration. She supports configuration planning and identifies and maintains the original configuration of requirements documentation, design documentation, software, and related documentation. Responsible for configuration change control and assist the Quality Assurance Analyst with proofing all documents for accuracy prior to delivery. Assists the Test Director with testing test cases for accuracy and assists the Project Manager and coordinate schedules to facilitate task order review, briefing/ presentations and IPR preparation. Responsible for keeping track of all the licenses and maintenance contracts associated with the JCRM project and ensure all contracts are renewed as required. Provides assistance with timely delivery of all contractual / software / test documentation deliverables and assists in the preparation management plans and reports.

Program Administration Specialist

Computer Sciences Corporation January 2007 to May 2008

Provided support to the JCRT Project Manager and staff. Duties included providing assistance with timely delivery of all contractual / software / test documentation deliverables as well as assist in the preparation management plans and reports. Updated the test plan and test documentation for each delivery, ensures that all Test Cases developed for each version of software released were updated. Responsible for keeping track of all the licenses and maintenance contracts associated with the JCRT project and ensure all contracts are renewed as required. Assist the Quality Assurance Analyst with proofing all documents for accuracy prior to delivery. Responsible for generating meeting minutes for the Configuration Control Board meetings as well as chair of these meetings. She assists the Test Director with testing test cases for accuracy and assists the Project Manager. She coordinates schedules to facilitate task order review, briefing/ presentations and IPR preparation.

Admin Assistant III

Computer Sciences Corporation June 2003 to January 2007

Provide support to the TRI/RMP project. Duties include: providing information to the customers regarding reports submitted for inventory; entering facility information into database, verifying information keyed into the database, preparing reporting materials to be submitted to other facilities, and opening and sorting mail. Assist the Program Management Office (PMO) with entering information into the MIST and Documents databases. Assist the TRI/RMP managers with general administrative support as needed. Assist the Deputy TRI/RMP manager as back-up personnel. Other responsibilities include: performing data capture and quality assurance of TRI data and providing assistance to the CDX Helpdesk.

Admin Assistant III

Computer Sciences Corporation April 2002 to June 2003

Provided administrative support to the EPA CDX Operation & Infrastructure Group and the RMP/TRI Group. Duties included providing support to the PMO Officer and the Facility Manager and all direct reports in the daily operations. Assisted all new hire/transfers with setup of proxy access cards, photo ids if needed, ensured they had Novell and Lotus Notes access. Assisted managers with posting documentation into the MIST & DELIVERABLES Database. Assisted the facility manager with office/cubicle space allocation and setup for new hires. Provided any additional backup support to the Facility Manager. Other duties as assigned.

Admin Assistant II

Computer Sciences Corporation December 1994 to April 2002

Provided administrative support to the JDIS Contracts/Subcontracts staff for all contract administration support. Duties included providing support to the Senior Manager of Contracts, Contracts Manager, and all direct reports in the daily operations of Defense Group Contracts Department. Prepared all new and existing modification awards for the Intercompany Work Orders (IWO’s) process as the representative. Provided back-up database support to the re-structured subcontracts support group. Provided research assistance to the Senior Manager of Contracts for special projects. Maintained a team calendar for all personnel within the JDIS Subcontracts and Contracts administrators. Ensured all subcontractor activities and files complied with CPSR policies. Interfaced with operations to support major Government proposal efforts, as well as, task/delivery order proposal efforts by responding to short-turnaround or emergency-driven requests for subcontractor information. Other duties as assigned.

OFFICE SKILLS:

VISIO, MS Project, MS DOS 5.0, Lotus 123, DBASE IV, IBM Systems 36, Microsoft Office Suite, Lotus Notes 4.5.2/R5, Word Perfect 6.1, DELTEK, Microsoft Outlook, Costpoint

SPECIALIZATION:

Office Computer Specialist, General Contract Administration, Accounts Payable/Processing, and Computer operations. In-depth Executive Assistant knowledge. Strong problem-solving skills. Work well with others, as well as, under limited supervision.

REFERENCES:

Furnished upon request

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