THOMAS P. FEY ** Janine Drive

East Greenbush, NY 12061

518-***-****

acrhz5@r.postjobfree.com

SUMMARY

Applies Quality Management System to the full software development lifecycle

Create QA project plans, including schedules, strategies, manual and/or automated test plans; execute tests, and analyze test results

Develop business requirements for software enhancements

Design, set up, and execute system level testing including load, performance, and stress; develop, run and evaluate automated test scripts

Create and Review requirements, functional and technical specifications, end-user materials

Prepare reports that are shared with all the stake holders

Review and approve the Functional Requirement Specifications (FRS), and Design documents of all the features: Review & Approve Test Plans, Test Execution Results

Develop Interoperability Matrix working with other product Leads

Develop implementation strategies while working with international teams

SKILL SETS

Technical Skills

Software Development: PL/SQL, SSIS, C#, C++, JAVA, Oracle 9i/10g/11g, Business Objects, SAS

Operating Systems: Windows Server 2012/2008/2003, Windows 8/7/Vista/XP

Platform Services: Control-M, Autosys, Tibco, Weblogic

Project Specific Tools: Confluence, Team Foundation Server (TFS), MS Office

Virtualization: VMWare ESX Server, VMWare Workstation, VMWare Server/Player

Testing Tools: HP Quality Center, Rational Product Suite, Telerik Test Studio, Selenium

Methodologies: Agile, Waterfall, Iterative, Rapid Application Development (RAD), Rational Unified Process (RUP), Change Management Principles, Capability Maturity Model (CMM)

EMPLOYER EXPERIENCE SUMMARY

Employer

From

To

Position

PricewaterhouseCoopers

Dec 2005

Jun 2015

Senior Team Lead

New York Independent System Operator

May 2001

Aug 2005

Quality Assurance Analyst

Trizetto Group/ Novalis Corp

May 1998

Apr 2001

Quality Assurance Manager

Value Behavioral Health

Sep 1997

May 1998

Systems Analyst

Empire Blue Cross Blue Shield

Jul 1993

Sep 1997

Operations Analyst

PROJECT DETAILS

PricewaterhouseCoopers, Albany, NY

Oct 2012 – Jun 2015

Position: Senior Team Lead

Led a team of 14 direct reports comprised of Developers, Business Analysts and Testers located in the US, China and India, Managed Technical Support, Configuration Management and Software Quality Assurance functions of the regulatory and compliance software and services provided to clientele. Managed and controlled software releases, development and test schedules for major software releases interacting with Project / Product Management, IT functions and Business areas of company.

Responsibilities:

Worked closely with the IT and Business Project Management Office to ensure maximum quality and on-time delivery of integrated quarterly and monthly releases and resolved issues

Created and maintained comprehensive documentation on release process, roles and responsibilities, policies and procedures and addressed areas of non-compliance with the Release Management Process

Authored business requirements for software enhancements to conform to CMS updates for Medicare and Medicaid

Coordinated systems integration of PwC proprietary software, validating 835, 837 and HL7 EDI protocols

Chaired Release Planning Meetings and Change Advisory Boards, providing support to IT and Business teams, while acting as a point of escalation for change, release and production issues

Ensured code management through development, testing and production environments in an organized and controlled manner while supporting risk assessment and impact analysis of changes

Supervised staff, including staff selection, orientation, training, performance management, counseling and corrective action as needed

Participated in Requirement and Design reviews for Data Warehouse enhancements

PricewaterhouseCoopers, Albany, NY

Dec 2005 – Sep 2012

Position: Senior Analyst

Senior Quality Assurance Analyst for multiple projects oriented around application changes to the risk and regulatory software. Performed Manual and Automated testing on major and minor software releases based on HTML5 and Data warehouse architecture.

Responsibilities:

Consulted with a variety of healthcare clients on issues from HIPAA to ICD-10 compliance to business process optimization and internal control reviews specific to Medicare and Medicaid protocols

Created specifications for development and business teams in compliance with HIPAA regulations

Developed standardized testing practices for the Advisory Healthcare Division leading to increased product performance and software reliability

VMware Systems Administrator responsible for internal platform integrity and performance

Verified software implementations conformed to client and the US Department of Health and Human Services specifications

Performed risk assessment, planning, analytical procedures, and focused reviews of information systems and for conveying solutions to our client's complex business problems through the use of written reports and presentations

Provided national technical support for both internal and external clientele on a variety of software and platform topics

New York Independent System Operator, Schenectady, NY

May 2001 – Aug 2005

Position: Quality Assurance Analyst

Responsible for Software Quality Assurance and testing of major and minor software releases for Energy market. Performed business analysis on the wholesale energy market in the creation of software requirements. Quality Assurance Lead for multiple projects oriented around application changes to the real-time production utility based market and reliability systems. Performed Manual and Automated testing on major and minor software releases based on the Oracle and Java platforms. Provided 24 x 7 support on real time system changes resulting from introduced change.

Responsibilities:

Met all time datelines when developing and managing testing and release schedules for major and minor software changes

Contributed towards the requirement specification process for new software functionality for New York’s wholesale energy market

Delivered high quality products by developing standardized policies and procedures for the testing and configuration management of software and infrastructure changes implemented on real time system

Successfully interfaced with internal and external audit on IT Change Control Processes for Sarbanes Oxley and SAS 70 compliance audits

Ensured high quality by establishing and implementing a structured approach to software testing including the creation of detailed test plans, procedures and summaries

Improved process by developing and implementing software metrics for use in process improvement activities to the software test process

Trizetto Group/ Novalis Corporation, Albany, NY

May 1998 – Apr 2001

Position: Quality Assurance Manager

Responsible for Software Quality Assurance and testing of FACETS software releases. Led team of 9, Analysts and Technical Implementers. Managed the day-to-day activities of Problem Management and Release Management functions to ensure a quality delivery.

Responsibilities:

Managed testing team to meet corporate objectives while adhering to quality guidelines

Mentored project leads on development and testing of deliverables

Performed stress and business testing for various e-applications through automated testing scripts with Rational and proprietary testing tools

Provided system enhancements to increase operational performance through recommendations made to the business and development teams

Developed corporate guidelines based on ISO9000 standards that increased software quality and reliability

Coordinated software releases for clientele through release management practices resulting in minimal system disruption

Created a quality control database to provide defect metrics reporting and knowledge base support to identify and correct programming and operational issues

Value Behavioral Health, Troy, NY

Sep 1997 – May 1998

Position: Systems Analyst

Responsible for continuous monitoring of mental health software to perform auto adjudication/first pass rates for all lines of business. Created and executed reports as needed to perform analysis and make appropriate recommendations to increase claims auto adjudication.

Responsibilities:

Identified trends between Medicare and Medicaid payer groups for increasing systems performance and edit control

Developed overall test strategy documents for upgrade and patch projects.

Assisted with departmental testing, reviews test results and makes adjustments to process when needed.

Created acceptance/integrated test plan, scenarios, test scripts and data. Works closely with IT analysts and developers to help in root cause analysis of defects observed during any given testing or project initiatives.

Empire Blue Cross Blue Shield, Albany, NY

Jul 1993 – Sep 1997

Positions: Operations Analyst, Program Analyst, Account Representative

Responsibilities:

Participated in the development of business and technical requirements to support corporate projects that have an emphasis on high cost transplant claims.

Performed configuration updates within the utilization management system to meet the updates for all payer groups

Acted as a gate keeper to ensure all system request modifications are appropriate with the least amount of impact

Responsible for designing and contributing content for Technical Design Documents for owned process improvements in Utilization Management.

Provided support to Sales in the identification of health group issues, while aiding group representatives in the resolution of highly sensitive issues.

EDUCATION

Bachelor of Science, Major Business

Siena College, Loudonville, NY

May 1992

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