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Customer Service Manager

Location:
San Francisco, CA
Posted:
September 01, 2015

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Resume:

**** ********** ****

Katy, Texas

281-***-****

acrhz4@r.postjobfree.com

SHEREE D RUST

OBJECTIVE

To obtain a position that is meaningful and challenging and enables me to represent my employers professionally while providing the highest level of office staff support and comfort to their patients.

SKILLS & ABILITIES

I have experience in high volume offices, HIPPA compliance, multi-tasking with efficiency in high energy offices, management, healthcare and benefits coordinator. I was a payroll clerk for 3 years and taught new hire classes. I have technical experiences with Microsoft Word, Excel, PowerPoint and Windows.

EXPERIENCE

PRIORITY EMERGENCY ROOM

December 2014-August 2015

PRIVATELY OWNED, FREE STANDINGE EMERGENCY ROOM, CHECKING IN AND OUT PATIENTS, VERIFYING INSURANCE, COLLECTED COPAYS, TRAINING IN HIPPA AND CPR, SCHEDULING TRANSFERS, AMBULANCE TRANSFERS, LABCORP AND STAT PICK UPS, ASSISTING WITH PATIENTS WITH THEIR PAPERWORK AND NEEDS.

FRONT OFFICE COORDINATOR, PREGNANCY HELP CENTER

March 2014-January 2015

Non-Profit Organization scheduling clients for intake visits, mentoring appointments, ultrasounds and child development classes, checking in/out clients, Provide resources to homeless/battered women, 25+ hours of training courses in Life Coaching with AACC(American Association of Christian Counselors), Hours were cut to part time hours recently.

FRONT OFFICE COORDINATOR, KATY WOMENS CARE

Jan 2011-March 2014

Scheduled patients for obstetric and gynecological exams, ultrasounds andbone mineral density testing, new patient coordinator, checking in/out patients, verified insurance benefits, answered multi line high volume calling for appointments, medical records coordinator, scanning of medical records, encounters and business documents, spoke with patients on many different levels of medical needs and triaged them to the right exam and correct doctor. Laid off due to downsizing of the office, 3 doctors downsized to 1 doctor.

CUSTOMER SERVICE, HEALTH HELP INC.

2009-2010

Assisted doctors and nurses with getting the patient the right test at the right time by utilizing innovative programs to help reduce patient exposure to radiation with appropriate diagnostic imaging exams. Multiple 100% Quality Assurance awards 2009-2010. Quality Assurance bonuses for 4th quarter 2009, 1st/2nd quarter of 2010. These Quality Assurance awards provided excellent customer service and ensured immediate results for patients to getting the right test in efficient manner. Thus, saving the patient out of pocket expenses.

TELLER, BANK OF AMERICA

2007-2009

Identified customer needs by referring financial products and services like checking/savings accounts, bankcards, and CDs. Teller of the Quarter 2007.

CLINIQUE CONSULTANT, DILLARDS

2007-2007

Meet/exceed daily counter sales and standards through Clinique Consultations by listening to customers and uncovering their needs, advised and taught custom-fit skincare/makeup application, built business through creating new clients and loyal clientele, maintained an efficient and pristine counter and personal Clinique image by merchandising/meeting counter standards, practiced hygiene standards, checked in new stock, inventory and cleaning testers.

HOMEMAKER, BROKEN ARROW, OK

2004-2007

Maintained daily routines for children and family

SALES/EXECUTIVE SECRETARY/MANAGEMENT, DILLARDS

1994-2004

Sales/Clinique Consultant 1994-1998(expert skincare/makeup consultant)

Executive Secretary 1998-2000(payroll/benefits administrator for 350+employees)

Clinique Business Manager 2000-2003(recruited/coached 6 employees, schedules/inventory, expedited personal/team sales quota, Managing/Selling For Results education for management classes to increase productivity and morale.

Multiple promotions within the company by displaying professional and interpersonal management skills, and meeting sales quota.

Had a 38% turnover for 2000-2003 through excellent management and coaching skills.

EDUCATION

AACC (AMERICAN ASSOCIATION OF CHRISTIAN COUNSELORS)

25+ HOURS OF TRAINING COURSES IN LIFE COACHING

LONESTAR COMMUNITY COLLEGE 2013-PRESENT

Taking core classes towards Associates degree in Healthcare.

Deans Honor Roll for Lone Star 2013-2014

PLANO EAST SENIOR HIGH SCHOOL, DIPLOMA

1989

REFERENCES

TERESA ALARCON

Facility Manager, Priority Emergency Room

281-***-**** OFFICE

SUE LEACH

DISTRICT MANAGER, PREGNANCY HELP CENTER

281-***-**** OFFICE

CRYSTAL SMITH

OFFICE MANAGER, KATY WOMENS CARE

281-***-**** OFFICE

DR. SELINA LIN

OB/GYN DOCTOR, KATY WOMENS CARE

281-***-**** OFFICE

SHIRLEY HEARD

FRONT DESK, KATY WOMENS CARE

832-***-****/CELL

BONNY KISER

PERSONAL REFERENCE

832-***-**** CELL



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