Career Overview

Core Strengths

Accomplishments

Work Experience

Asha Cheatham

**** **** ***** *****

Missouri City, TX 77489

H: 281-***-****

M: 832-***-****

acrhz3@r.postjobfree.com

Highly enthusiastic customer service professional with 1 year client interface experience.Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Personable and responsible Cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Markdown/promotional procedures

Store maintenance ability

Inventory control familiarity

Customer service expert

Telecommunication skills

Opening/closing procedures

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. April 2015

to

July 2015

Family Dollar Houston, TX

Cashier

Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service Educational Background

representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.

2015 Hightower Highschool Missouri City, TX, united states High School Diploma

Coursework in Business, Marketing and Communications

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