Leauna Stellar

***** ********** ****** **. #*** Humble, TX 77346 – acrhyd@r.postjobfree.com - 832-***-**** Objective

Highly enthusiastic and award winning professional in the customer service field for over 20 years. Outgoing and compassionate individual seeking long-term employment with an established company. Experience

Business Office Coordinator – Humble Surgical Hospital October 2014 - Present

• Greeting patients and registering them for surgery. Register patients for ER visits as well as bedside registration

• Communicating with patient families on status of surgery and recovery.

• Compiling charts for Medical Records department, as well as completing medical record requests for insurance companies and attorneys.

• Answering and directing incoming calls

• Input patient charges for procedures completed.

• Insurance verification, ICD-9, CPT Coding

• BLS certified

JP Morgan Chase Bank – Mortgage Banker 2012 - 2014

• Worked closely with branch bankers, managers, real estate agents, and title companies to secure mortgage loans for current and potential customers.

• Support clientele during refinance and home purchase loans.

• Constant communication and listening skills were required. JP Morgan Chase Bank – Personal Banker 2010 – 2012

• Maintained up-to-date knowledge of bank policies regarding accounts, loans, and handling of cash.

• Prevented bank losses using awareness, attention to detail, and integrity.

• Worked as a team member, supporting each other to reach account and customer service goals, daily, weekly, and monthly. JP Morgan Chase Bank – Unit Manager 2008 – 2010

• Managed team of 18 bankers, scheduling staffing and training to provide excellent customer service for incoming customer calls.

• Conducted daily team huddles and weekly team meetings to maintain unity amongst team members and promote the best customer service practices.

Education

University of Phoenix – Associates of Business Management 2010 Lone Star College 2015

Skills

Strong organizational skills, active listener, seasoned in conflict resolution, energetic, team player, customer service and goal oriented. MS Word, Outlook, Power Point, Excel.