PETER C. JENNY

***** *. ********

Chicago, Ill **655

(C) 773-***-****

acrhy7@r.postjobfree.com

OBJECTIVE:

I am in search of a position in the Customer Service/Call Center arena where I

will be able to flex my skills and experiences in a positive environment while

maximizing my Management and Training Skills.

PROFESSIONAL EXPERIENCE

9/2014 to 01/2015

CSR/Marketing Farmer’s Insurance Chicago,IL

Contacting Potential Customers for Quotes on Homeowners,, Auto and Business

Market New Products to existing Client Base

Start the Process to prepare Insurance Quotes

5/2005 to Dec 2012 16.00 per hour

Dispatcher Chicago Motor Club, Chicago,Ill

Intregal part of a 5 person Team to Achieve Company Standards of Membership Satisfaction

ETA's and On Location Time

Achieved Membership Totally Satisfied rating 84.4% 2008, 84.7% 2009 and 85.1% 2010 and 86.7% 2011 per Standard 17’s

Rolled out D2ME in Detroit and Milwaukee Fleet and handled all Dispatch

functions for those Area's

Assumed Dispatch Functions for Club Assist Handling 180,000 Emergency Road Service Calls Yearly

2/2000 to 9/2004 Chicago Motor Club Aurora, Ill 18.00 per hour

Call Center Supervisor

Directly Manage 15 agents in a 90-Seat Call Center

Assisted in Increasing Overall Satisfaction 2003 to 79.8% per Standard 17 Surveys

Improved Over Night Stats to Achieve a 94.5% Service Level

Departmental Liaison for Processing and Contract Relations

Team Customer Advocates Ranking for Productivity for 2003 95.1%

6/98 to 8/99 D'Masti Catering and Events Blue Island, Ill

Catering Supervisor and Office Manager

Created and Implemented all Formalized Forms and Flow Charts and Checklists

Emphasis on Inventory Control and Business Development

Demonstrated Skills accommodating Private Parties with Corporate and Community

Leaders with a High degree of Diplomacy

05/95 to 4/98 International House of Pancakes Oak Park/Lansing/ Naperville IL

General Manager

Directed Sales and Profitability of Family Service Restaurant generating sales of

1.25 Million per Year

Instituted Standardization of Food Cost, Labor Cost, and Weekly Profit and Loss

Statements

Standardized Hiring and Training Procedures to Promote Employees to Higher

Degree of Responsibility

Involved in 7 New Store Openings 3 As GM with Sales ranging from 1.5 to 2.6

Million Yearly

Lansing Sales Increased 42.9% within Four Months to Achieve Second Highest Sales

Per Company Store within the Midwest Region

Lansing operation ranked #1 for Profitability in Midwest Region with Average 15%

Profit Margin

03/94 to 4/95 Cracker Barrel Naperville,IL

Assistant Manager

Direct Sales and Responsibility of Operation with Sales of 8.2 Million Annually

Developed and Implemented English Reading and Writing Classes For Naperville Unit

Peter Jenny (con't)

9/91 to 3/94 Around The World Pancake House Chicago,IL

General Manager

Created and Designed Menu and All Menu Items for Family Style Restaurant With

Annual Sales of 3.7 Million

Implemented a Catering Operation Within First Year of Operation Generating

Independent Sales of 1.7 Million

7/86 to 9/91 Original Pancake House D/B/A Harrigan Bros. Chicago, Ill

General Manager

Hired, Trained and Re-Trained Staff to Achieve a Sales Increase of 25.1% within

the First Year Sales Increased Avg of 7.2 % Annually

Cost Controls Lowered Food to 27.1% and labor Cost to 24.9%

4/85 to 5/86 And 11/79 to 7/80 Manor Enterprises Belvidere IL

Operated Two Operations 220 Seat Full Service Restaurant and 100 seat Family

Style Store

Handled all Inventory, Purchasing and P&L Responsibility

7/80 to 4/85 Original Pancake House D/B/A Zimmies Mgmt Chicago IL

General Manager

Handled all Inventory, Purchasing and P&L Responsibility

Trained all Staff Members In Company Procedures

5/70 to 10/79 Golden Bear Family Restaurant Mt. Prospect, Ill

Owner/Manager

Advanced Sales Through Series of Promotions to Achieve a sales Increase of 32.5%

First year and 29.1% Year Two

Store Ranked Number 7 Out of 50 Company Stores in Sales and profitability

Education:

Larkin High School 1969-1973

Harper College Sept 1973-Jan1975

Major: Food Service Management

University Of Phoenix

Human Resource Management

Production Management

Managerial Accounting

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