KIARA DORION

*** ***** ****** ****., ********, LA, 70520

acrhxp@r.postjobfree.com 337-***-**** kiaradorion.weebly.com SUMMARY OF QUALIFICATIONS

Recent graduate with training and experience in database management and query language, ETL process, data warehousing and data marts, agile project management, and extensive customer service. Strong leadership skills. Exceptional bilingual communication skills. I seek to further expand and cultivate my soft skills in the business world in an environment that can cater to these needs and utilize my IT skills simultaneously. Eager to further IT knowledge through pursuing various certifications. EDUCATION

Louisiana State University, Baton Rouge, LA Aug 2011 – May 2015 Bachelor of Science in Information Systems & Decision Sciences; Concentration: Business Intelligence Related Coursework: Management of Information Resources, Web Development, Beginning Programming, Database Processing for Management, Data Warehousing, IT Project Management, Networking, Intro to Data Mining, & Business Analysis in Practice TECHNICAL SKILLS

• Proficient in MS Office Suite, Windows XP, Vista, & 7 OS, Mac OS

• Training in SQL Server, Oracle, Informatica Dev, Power Pivot, Power View, Tableau, Access, Relational Databases, SSIS

• Familiarity with Visual Basic, SharePoint, Requirements Gathering & Analysis, MS Visio, Web Development, SEO, HTML, Networking Infrastructure, Visual Basic, MS Project, JMP WORK EXPERIENCE

Blue Cross Blue Shield of Louisiana, Baton Rouge, LA IT Service Desk Intern Feb 2015 – June 2015

• Received and placed internal and external calls troubleshooting IT issues with company related software and hardware.

• Consulted with coworkers and knowledge base to resolve issues.

• Documented call actions and results on online ticketing reporting system – ServiceNow. First Circuit Court of Appeals, Baton Rouge, LA

IT Help Desk Intern Oct 2014 – May 2015

• Performed preventative maintenance, such as imaging/re-imaging, and made sure software was up-to-date.

• Troubleshot court employees’ technical issues and reported them using an online ticketing system. LSU Residential Life, Baton Rouge, LA

Student Computer Technician Feb 2013 – Nov 2014

• Aided the LSU community with computer-related technical issues that are called in or emailed to the computer help desk.

• Compiled detailed reports of all help desk incidents worked on, and updating/keeping up with the incidents’ progress.

• Collaborated with coworkers and supervisors to troubleshoot and fix campus users’ technical computer issues. CenturyLink, Monroe, LA

IT Data Warehousing Intern May 2014 – Aug 2014

• Exposed to the Extract, Transform & Load (ETL) process using PL/SQL & other IT procedures, processes, and projects.

• Worked with the Software Engineering Process (SEP), learning the procedure, its process, and its artifacts as used by the company (project management & systems analyst roles), as well as company development tools & IT architecture. VOLUNTEER EXPERIENCE

Louisiana State University, Baton Rouge, LA

Spring Invitational Orientation Leader Apr 2013 – Apr 2015

• Recruited a group of 40 high-achieving high school seniors over 3 days through LSU’s informative and orienting sessions.

• Oriented students on campus resources, opportunities, and LSU academics, and advised them with the scheduling process. Girls on the Run, Baton Rouge, LA

Student Coach and Mentor Aug 2014 – Dec 2014

• Advocated mental, physical, emotional and socially healthy habits to 3rd-5th grade girls biweekly after school.

• Trained biweekly to successfully complete a 5K walk/run/jog upon completion of the program. AWARDS

• 2011-2014 LSU Tiger Excellence Scholarship, 2014 Lynn Ferguson Sweat Scholarship, 2013 Chevron IT Scholarship, 2012-2014 LSU Black Scholars Award

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