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Customer Service Manager

Location:
Piscataway Township, NJ
Posted:
September 01, 2015

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Resume:

Michael J. Stein

*** **** ***** ******

Piscataway, New Jersey 08854

Phone: 732-***-****

Email: acrhxe@r.postjobfree.com

OBJECTIVE: To secure a position where I can use my strong analytical, detail oriented, and interpersonal skills with opportunity for advancement.

EDUCATION: Inspection 21 Home Inspection Institute New Brunswick, NJ.

State of New Jersey Home Inspection Licensing Program

2011-2012

Middlesex County College Edison, NJ.

Electronic Engineering Course

1984 – 1985

Piscataway High School Piscataway, NJ.

Graduated with Honors

1980 – 1984

EXPERIENCE: April, 2015 – July, 2015 – Ahern Rentals, Piscataway, NJ

Service Manager/Parts Supervisor

Manage and oversee construction and setup of new branch parts warehouse.

Oversee logistic specialists in complete location re – inventory.

Streamline DVIR process to ensure prompt corrective action and vehicle safety.

Oversee branch vehicle reimaging program.

Consolidate, analyze and optimize current processes to prepare for future expansion.

Work closely with dispatch team to ensure prompt rental equipment service turnaround.

Insure all repairs meet proper safety standards.

Oversee field service team.

Evaluate employee performance and recommend action such as promotions, transfers and dismissals.

Plan and implement staff work schedules.

Febuary, 2014 – December, 2014 – GTECH Northstar New Jersey Lottery

Jamesburg, NJ.

Fleet Manager

● Create/update fleet policy and procedures to include replacement policy, fleet

personal use, accident reporting process and other procedures as needed

for fleet of 110+ vehicles.

● Report fleet expense reports directly to GTECH Corporate Fleet

Management.

● Manage, assign and track use of pool vehicles.

Coordinate quarterly inspection on all fleet vehicles.

Evaluate monthly mileage reports for each vehicle and arrange for vehicle maintenance as required.

Created database to maintain information on all vehicles including driver information, license plate numbers, driver assignments, EZPass information, vin #’s and fuel card usage.

Process motor vehicle reports on all new drivers and biannual for all others.

Chair company safety meetings. Train new drivers and execute company fleet policy when action is required.

Analyze and determine what vehicles to lease, and how they are to be equipped/up fitted.

August, 2012 – Febuary, 2014 – American Traffic Solutions Tempe, AZ.

Manager and Field Service Technician, New Jersey Satellite Office.

● Service, maintain & install all red light cameras & equipment for the State of . New Jersey.

● Order all parts as needed.

● Perform routine preventive maintenance as required.

● Maintained all safety regulations on a regular and emergency basis.

● Arrange for scheduled vehicle maintenance as needed.

● Perform video pulls from equipment for local municipalities when required.

July, 1985 – September, 2010 – Lee Stein Maintenance Middlesex, NJ.

Service Manager, Parts Manager, Senior Service Technician

Troubleshoot, repair and maintained all aspects of service stations including buildings, lifts, air compressors, electrical systems, electronic gasoline pumps and piping, electronic control equipment, emergency control systems and P.C. based POS systems.

Maintained all safety regulations on a regular and emergency basis.

Provided emergency coverage on a 24 hour basis.

Maintained inventory and ordered parts as needed.

Supervised a staff of 8 including hiring, mentoring and training.

Developed daily schedule for all service technicians.

Negotiated contracts with clients.

Maintained excellent customer relations with all clients.

Service and maintained all company fleet vehicles.

ACCREDITATIONS & LICENSES:

Total Control Management Training

OSHA Hazwoper Certified Including Forklift Safety/Operation and Confined Space Entry

UST (Underground Storage Tanks) Installers License

API (American Petroleum Institute) Safety Training

Gilbarco/Veeder Root Electronic Petroleum Dispensing Equipment Certified

Wayne/Dresser Petroleum Dispensing Equipment Certified

Rotary Lift Installation and Repair Certified

Exxon/Mobil Safety Training

NJ Gasoline Pump Weights & Measures License

● Certified Train the Trainer

● Certified Home Inspector

● Certified Termite/WDI Inspector



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