Shandrelle M. Harper

**** ******* *****, ******, ** 29456

843-***-**** * acrhx8@r.postjobfree.com

Objective: I am seeking a customer service rep position in a reputed company where I could put my knowledge into practice and utilize my skills and enhance customer experience for the benefit of my employer while achieving self-growth as well

Highlights of Qualifications:

Extensive experience in serving customers both in person and on the telephone, in collections, retail and in the telecommunications industry

Superior communication skills in dealing with customer, co-workers and employees. Both verbal and written skills are strong

Well organized and highly efficient with working in a multi-tasking dynamic environment

Knowledgeable and experienced in the customer service field. Possess a strong combination of training and experience in the field

Work Experience

Customer Service and Sales: T-Mobile USA April 7, 2014-August5, 2015

Assisted customers that call in with bill. Product or service questions

Resolved all customer service issues within one call

One of the top performing reps for resolution rate

Proactively found resolutions for all customer concerns

Collection Specialist: NCO Group August 19, 2013- April 4, 2014

Assisted customers with ways to help pay bills

Restored and suspended services for customers that were not able to make payments

Transferred customer using the correct protocol for assistance

Lead Sales Associate: Dollar General August 15, 2011-August 19, 2013

Responsible as the manager on duty if the store manager was not there for up to 8 employees

Opened and closed the store as the acting manager on a daily basis

Made deposits to the bank and made timely cash deposits

Assisted customers with locating items in the store as well as ringing them up at the register

Created and managed the schedule and payroll