Susan E. Bash

**** ****** **** ******* *******, GA 30909 646-***-**** acrhw7@r.postjobfree.com

Administrative Assistant

CAREER SUMMARY

A reliable, energetic, self-motivated professional with over 10 years of experience with a proven ability to develop and maintain administrative processes that improve accuracy and efficiency and achieve organizational objectives. Outstanding experience effectively supporting senior level management and/or staff with strong communication, interpersonal and organizational skills. Excel at working independently with little

or no supervision, multi-tasking and being detail-oriented.

SKILLS SUMMARY

Type 65 wpm

Microsoft Office Suite (Word, Excel, Outlook) Lotus Notes, Access, Sharepoint, AS 400, SAP CRM, ServicePower, IPL

Written Correspondence

General Clerical Duties

Proactive Problem Solving skills

Scheduling (Appointments, Conference Rooms, Travel Arrangements etc.)

Data entry

Daily Vendor and Visitor Experience

Project Management

Strong Selling and Persuasion Skills

CAREER HIGHLIGHTS

Administrative Assistant

Determined and reconciled the comprehensiveness of 800+ yearly New Membership Applications for all FINRA regions nationwide; analyzed, reviewed, and assigned New Membership Applications and processed 400+ yearly Continuing Membership Applications; researched, organized and compiled related documentation

Entrusted with training 5 NYSE Administrative Assistants in the processing and procedures of Continuing Membership Applications resulting in the consistency and cohesiveness of the project

Collaborated with Associate Director during complex Continuing Membership Application and New Membership Application transitioning phases, resulting in a smooth and expedited process

Generated weekly financial reports and bi-weekly creation of financial spreadsheets for distribution to staff and Exam Manager; daily input of pertinent application data into database

Scheduled Membership Interviews for the department as well as maintained and coordinated Associate Director and Examination Manager’s calendar; synchronized travel arrangements – understanding needs, booking hotels, flights, cars, etc. Compiled information to include all pertinent details; reconciled and processed travel and expense reports

Provided both external and internal customer service; answered, responded and routed 30+ phone calls daily; screened calls using judgment to determine which calls were appropriate to put through;

escalated issues when urgent; took detailed messages and relayed information as appropriate

Composed and replied to 20+ external and internal e-mails daily from industry professionals, FINRA Regional Directors and colleagues

Scanned and uploaded documents; opened, routed and distributed mail and maintained mail log; signed for and distributed incoming deliveries of packages; updated corresponding logs; tracked and maintained department attendance; ordered office supplies utilizing supply requisitions

Heavy calendar management for executives; scheduled internal/external meetings and appointments; coordinated conference calls

Susan Bash

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Input data into client database including updating and maintenance of database; compiled and distributed tourist pamphlets for mass mailing to client

Typed, proofread and edited job specifications to forward to Human Resources; created master file location list; purged and archived files

Maintained appearance of reception area; reserved & managed meeting rooms; met and greeted clients

Document Preparation Tech

Reviewed, identified and keyed data (i.e., index values, HIC numbers, provider numbers, document control numbers) into database used to process medical insurance claims; handled and processed appeals and claims documents as well as checks received from client

Processed returned medical insurance correspondence for redetermination and/or research to facilitate forwarding to client

Prepared medical insurance documents for imaging, scanning and uploading into company database (removed staples/paper clips, etc.)

Customer Engagement Specialist

Managed consumer interactions professionally, efficiently utilizing good communications skills

Daily acknowledged, appropriately greeted and assisted 75+ consumer calls in a timely manner. Attended to consumer questions and concerns immediately facilitating satisfactory resolution

Adhered to published policies and procedures and ensured all consumer interactions were properly documented in SAP CRM

Leveraged superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls; making appointments and dispatching service calls if necessary

Increased departmental revenue goal achievement through sale of extended service agreements, replacement parts and accessories to consumers

Exceeded established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule and average handle times

WORK EXPERIENCE

Electrolux Home Products – Augusta, Georgia 11/11 – 4/15

Customer Engagement Specialist

Kelly Temporary Services – Augusta, Georgia 7/11 – 11/11

Document Preparation Tech at BlueCross BlueShield of South Carolina

Integrity Staffing and Kelly Temporary Services – New York, New York 6/10 – 12/10

Corporate Receptionist/Executive Administrative Assistant at Penguin Publishing Group, CUNY,

Oracle Corporation, Tourism Office of Spain, JP Morgan Chase

FINRA (Financial Industry Regulatory Authority) – New York, New York 2005 - 2009

Administrative Assistant II to Associate Director, Examination Manager and 8 Senior Examiners

and/or Attorneys

EDUCATION

Albany State University – completed 45 credits

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