Post Job Free

Resume

Sign in

Microsoft Office State University

Location:
Canfield, OH, 44406
Posted:
September 01, 2015

Contact this candidate

Resume:

Professional Profile

Experienced and knowledgeable Information Technology Professional with over 5 years of experience in a customer support role. Consistently recognized and known as the go-to person for expertise with Macintosh computers. Significant experience working independently and in a group setting providing all facets of computer support, such as troubleshooting, installations, and maintenance.

Education

Kent State University

Bachelor of Technical and Applied Studies in Computer Technology, Networking. December 2014

Associate of Applied Business in Computer Technology, Internet Multimedia. December 2011

Internet Certificate. Received from Kent State University May 2009

Computer Skills

Mac OS X 10.2-10.10

Windows XP, Vista, 7, 8

Adobe Dreamweaver

HTML

Microsoft Office

Microsoft Visual Studio

Google Chrome

Adobe Acrobat & Flash Player

Adobe Photoshop

Work Experience

Assistant Reference Librarian Student-Worker August 2009-December 2014

Kent State University at Salem, Salem, Ohio

Utilized KentLINK/ OhioLINK databases to assist students in research. Became recognized as an expert with Macintosh computers and received many student referrals from the IT Department.

Set up the library’s audio/ visual equipment setup and use, and assisted with computer troubleshooting for students and professors. Developed the interpersonal skills necessary when interacting with customers in a support capacity.

Delivered laptops and setup SMART Board and clickers for the professors. Maintained a schedule to ensure that delivery was timely. Authored a help document for other library aids to use when performing setup functions, so that setup was consistent and efficient.

Delivered multimedia goods to assist professors in the learning experience for students.

Organized and collected books for delivery within the library system. Maintained a detailed log of the deliveries for audit purposes.

Janitor, Maintenance July 2011-August 2011

Kent State University at Salem, Salem, Ohio

Cleaned and maintained the integrity of each classroom, bathroom facilities and waste management. Kept hallways clean in an efficient manner for Kent State University.

Intern September 2006-May 2007

Parks Garden Center, Canfield, Ohio

Served customers in efficient manner by loading customer vehicles, bagging birdseed, keeping the integrity of the store and greenhouse by keeping floors free of debris.

Volunteer Work August 2004-Present

Volunteer, Society of Saint Paul, Canfield, Ohio



Contact this candidate