Professional Profile
Experienced and knowledgeable Information Technology Professional with over 5 years of experience in a customer support role. Consistently recognized and known as the go-to person for expertise with Macintosh computers. Significant experience working independently and in a group setting providing all facets of computer support, such as troubleshooting, installations, and maintenance.
Education
Kent State University
Bachelor of Technical and Applied Studies in Computer Technology, Networking. December 2014
Associate of Applied Business in Computer Technology, Internet Multimedia. December 2011
Internet Certificate. Received from Kent State University May 2009
Computer Skills
Mac OS X 10.2-10.10
Windows XP, Vista, 7, 8
Adobe Dreamweaver
HTML
Microsoft Office
Microsoft Visual Studio
Google Chrome
Adobe Acrobat & Flash Player
Adobe Photoshop
Work Experience
Assistant Reference Librarian Student-Worker August 2009-December 2014
Kent State University at Salem, Salem, Ohio
Utilized KentLINK/ OhioLINK databases to assist students in research. Became recognized as an expert with Macintosh computers and received many student referrals from the IT Department.
Set up the library’s audio/ visual equipment setup and use, and assisted with computer troubleshooting for students and professors. Developed the interpersonal skills necessary when interacting with customers in a support capacity.
Delivered laptops and setup SMART Board and clickers for the professors. Maintained a schedule to ensure that delivery was timely. Authored a help document for other library aids to use when performing setup functions, so that setup was consistent and efficient.
Delivered multimedia goods to assist professors in the learning experience for students.
Organized and collected books for delivery within the library system. Maintained a detailed log of the deliveries for audit purposes.
Janitor, Maintenance July 2011-August 2011
Kent State University at Salem, Salem, Ohio
Cleaned and maintained the integrity of each classroom, bathroom facilities and waste management. Kept hallways clean in an efficient manner for Kent State University.
Intern September 2006-May 2007
Parks Garden Center, Canfield, Ohio
Served customers in efficient manner by loading customer vehicles, bagging birdseed, keeping the integrity of the store and greenhouse by keeping floors free of debris.
Volunteer Work August 2004-Present
Volunteer, Society of Saint Paul, Canfield, Ohio