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Customer Service Information Technology

Location:
Hazlet, NJ
Posted:
September 01, 2015

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Resume:

Yarwo Joyce Bannerman, MA, BS, AA

**** ******* ****** ***** acrhvk@r.postjobfree.com (C) 919-***-****

Result driven professional with in depth understanding of Educational Development, Student Advising, Conflict Resolution, Academic Testing & Assessment, Negotiation, and Mediation, & Grant Management.

EDUCATION:

Abilene Christian University Abilene Texas

Master of Arts- Conflict Resolution & Reconciliation

Shaw University Raleigh, NC

Bachelor of Arts- International Relations

Liberty University Lynchburg, Virginia

Graduate Certificate- Criminal Justice

Abilene Christian University Abilene Texas

Graduate Certificate- Mediation

EXPERIENCE:

ASSOCIATE STUDENT TESTING COORDINATOR

Saint Augustine’s University – Raleigh, North Carolina

Coordinated and administered comprehensive campus testing programming including placement testing, NOELEVITS, Profile Efficiency assessment, LSAT, MPRE, SAT, ACT, Comira, Accuplacer, Instructional make-up exams, proctoring services, special testing requests, and reasonable testing accommodations for special needs candidates.

Worked effectively with persons of varying cultures and diversity while maintaining confidentiality and sensitive information.

Assisted with the operation of the Testing Center in conjunction with university standard s.

Evaluated, implemented and monitored, academic placement and Internet based testing.

Ensured test instrument security

Developed effective processes in accordance with college procedures.

Collaborated with relevant technical personnel to achieve appropriate resolution.

Evaluated and implemented new assessment policies/procedures to ensure compliance with federal, state, local guidelines and other test requirements.

Assisted with the development of statistical reports, revenues generation and other testing Center activities.

Managed and updated student’s data in Testing Center module in CAMS database.

Manager, Student Affairs Information Technology One Card Office\ Testing Supervisor

Shaw University- Raleigh, North Carolina- 2003-2012

Managed and operated university’s Onecard\ID66 Information Technology systems

Designed, printed and issued all university IDs.

Assigned and managed meal plans on Shaw Card

Managed and created ad hoc reports of all book monies on Shaw card

Assigned, monitored and generated time and attendance reports on all student card activities. (Cafeteria, Chapel, sporting events, etc.

Planed, organized, and supervised all test administrations.

Provided security of all testing tools & equipment.

Formulated and enforced written and oral policies and procedures before, during and after test administration.

Hired, trained, supervised and evaluated testing personnel to ensure staff competence and efficiency.

Investigated and reported scholastic dishonesty incidents to appropriate authorities.

Analyzed, evaluated, resolved and made sound and informed decisions involving irregularities.

Benchmarked and collaborated with other testing agencies, colleges, and universities on testing innovations to guarantee center’s delivery of efficient and effective testing services to students, faculty and community.

Organized training of various Shaw University departments on the processes and procedures of the Student Affairs Information Technology One card \ID66 systems.

BANNERMAN 2

PROJECT COMMIT TO PREVENT HIV\AIDS\STI ON COLLEGE CAMPUSES-GRANT PRINCIPAL INVESTIGATOR

Shaw University, Raleigh, NC (2003 to 2012)

Shaw University received a grant from North Carolina Health and Human Services through Project Commit to Prevent HIV\AIDS\STI on its campus. Successful preventive initiatives were implemented on campus and surrounding communities to raise awareness and encourage positive safe sexual habits. Student Development Counselors were trained and supported in their effort to aid in launching several community programs.

Collaborated with internal and external stakeholders to create action plans to implement Grant requirement.

Organized the SDCs representation at the “Stomp Out HIV/STDs” Student Leadership Conference for all North Carolina Historical Minority Colleges and Universities

Implemented, facilitated, and evaluated programming designed to foster student learning and development.

Served as a resource to individual students and student organizations by providing guidance, support, problem solving and mediation for issued pertaining to Student Development Counselors

Provided project management of specific projects including the supervision and coordination of programming.

Created detailed work plans; deliverables, resources and schedules for implementation.

Participated in the development of Student leadership programs, and indicate needs for service improvement.

SUPERVISOR, STUDENT DEVELOPMENT COUNSELORS (SDC), CO-FOUNDER, STUDENT LEADERSHIP INSTITUTE

Shaw University, Raleigh, NC (2003 to 2012)

Organized Leadership training and development for student s.

Responsible for recruiting, training, and supervision of twenty five SDCs.

Coordinated community service/volunteer initiatives for Student Development Counselors.

Organized and trained Peer mentors to provide on campus and community tutorial programs.

Created curriculum for conflict resolution, event management, and time management training seminars for Student Leaders.

People Management and Coaching:

Assessed performance and quality of work, and support of student employee’s development for direct reports through feedback and coaching sessions, check-ins, and reviews.

Made recommendations for individual and team development based on performance reviews.

Managed the recruiting and onboarding process of work study students and selection of SDC candidates.

Department Operations:

Developed departmental goals and measurements to support efficient and effective departmental operations

Assisted in the development of annual budgets for the unit and perform periodic cost and productivity analyses to support sound fiscal management.

Implemented programs and activities that supported student success in accordance with guidelines.

Ensure that all educational activity was conducted in a legal and ethical manner.

Collaborated with other departments and external partners through implementation of activities, meetings, and programs.

Collaborated to foster high level of overall student and employee satisfaction.

Assisted in planning and executing graduation ceremonies.

Attended and successfully completed all training for positions, as required at any time by the organization.

ACCOMPLISHMENTS:

Streamlined processes within student Affairs Information Technology office.

Award- HIV\AIDS prevention initiatives on college campus and surrounding communities.( 03-2012)

Streamlined identification card process. New process resulted in 95% reduction; and\ or elimination of recurring expenses, i.e. per diem, over time, car rental and other expense associated with staff travel to university’s nine sites each semester for ID production.

VOLUNTEER:

Mediators pool, Employee Relations and Local Government Division Office of State, Human Resources

Mediate dispute and encourage resolution and reconciliation between conflicting parties in state agencies. (2014- Present)

Recalled, redesigned and printed all university’s IDs internally. Initiative resulted in 75% reduction in the cost of ordering preprinted card.

Co-Founder, Student Leadership Institute, purpose of training leadership Skills and Development to Student leaders

PROFICIENT IN MICROSOFT OFFICE: WORD, EXCEL, POWERPOINT, OUTLOOK, ONECARD, ID66, INTERNET BASED TESTING



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