RUSSELL RAMSEY LEADER, MULTI-UNIT FOOD SERVICE OPERATIONS

***** ********* ******, ***********, ** 20155 Cell 410-***-**** acrhu1@r.postjobfree.com

Dedicated Multi-Unit Director of Operations with over 20 years of progressively responsible experience developing and coaching people to match the culture and philosophy of the company.

Strategic vision focused on management analysis, program assessment, market trends, P&L cost analysis, best business practices, operational audits, occupational health and safety compliance, evaluation and control.

Build dynamic and high-performing teams that routinely surpass client/customer expectations as well as company goals through direct leadership, customer/client relations, operational excellence, continuous feedback and team development.

Leader possessing a diverse portfolio of experience and the strong skills required to lead across organizations. Dedicated and charged with providing strategic leadership and upholding a commitment to public service that transcends loyalty to a specific agency mission or individual profession.

PROFESSIONAL EXPERIENCE

Jan ‘14 – COMPASS GROUP N.A. National Institutes of Health

Jul ‘15 Resident District Manager / Director of Operations Bethesda, MD

Manage 15 year, $150m contract food service operation, with 8 locations, reaching over 10k customers daily, while coordinating new business development. Each location includes as many as 5 different QSR’s or concepts.

Responsible for ensuring achievement of all operational objectives, financial results, operational excellence, as well as the development and maintenance of all hospitality programs and the highest customer service levels, through collaboration among operations, customers, clients and field support.

Oversee implementation of daily functions; production logs, web-based financials, payroll, and spot audits, as well as overseeing catering programs to achieve sales objectives.

Provide continuous performance feedback, training, and development opportunities for a leadership team of 17 salary managers and 100+ unionized associates.

Coordinate monthly and quarterly training for managers and associates

Build and maintain excellent rapport and relationships with multi-level Gov’t clients and customers.

Work collaboratively with NIH program managers (clients), IT Dept and Environmental Health and Safety Office to ensure networking for Micros back office systems and dashboard capabilities are maintained, as well as local and federal standards for OSHA and Health Dept are achieved and maintained in all operations.

Work directly with NIH client to assess and prioritize needs to improve business processes to recommend options vs. risks and cost vs. benefits.

Manage the selection of new local vendors through corporate purchasing and procurement department to meet business needs and demands in accordance with standards and specifications required.

Direct campus Safety Manager for on-campus occupational health monitoring and safety investigations to determine root causes and implementing corrective action plans, as well as guidelines for auditing, reporting and compliance for company and insurance standards.

Develop regional financial forecast, business plan and operational budget.

Lead Campus Controller to monitor and audit district accounting & control processes through financial review and scorecard. Present strategic action plans, quarterly business reviews, account retention plans.

Establish and monitor “operational excellence” standards for all operations to improve business work flow and business needs, covering quality assurance, marketing, human resources, collective bargaining, inventory management, and all state & federal regulations for OFCCP compliance and company guidelines.

Dec ‘12 - SODEXO Nationwide travel

Sept ’13 Operations Manager (temp travel position)

Successfully transition 260+ self-run service operations in retirement/rehabilitation/long term care facilities to Sodexo contract services in 62 weeks, completing extensive training and development of managers and staff.

Ensure team competence in daily operations with complete system integration of new web-based programs; payroll, weekly and monthly financial reporting, new menu implementation and production, HACCP implementation, inventory and personnel management, comprehensive Federal & State required audits (NSF), OSHA Safety & Sanitation programs, assessment of management and staff competencies.

Act as support liaison between newly transitioned Sodexo team and the clients, to further achieve the highest levels of employee, guest and resident satisfaction.

Partner with Project Clinical Operations Manager to ensure seamless transition between Sodexo, the residents, their dietary requirements, recipe compliance and operating procedures.

Coordinate scheduling & cross-training with facility leadership, medical team and service team.

Jun ‘09 - SYSCO BALTIMORE, LLC Northern Virginia

Jul ‘12 Consultant

Generate increased sales and gross profits for the client(s) and Sysco by partnering with manufacturer and broker representatives and seasoned marketing associates from 3 districts to build relationships with managers and owners at of their existing and prospective accounts.

Manage a portfolio of 25 accounts totaling $1.4M in annual sales. Work with associates to bring in an average 2 new accounts each month.

Develop and implemented creative, cost effective programs which increased client retention rates by 93% year-to-year.

Monitor market activity and quoted pricing to maintain healthy profit margins.

Organize joint calls between brokers, manufacturers, marketing associates, and current and prospective customers.

Maintain post-sale contact with new clients and marketing associates to provide ongoing support and troubleshoot problems.

Apr ‘06 - GUEST SERVICES Inc. / Greyhound Lines Inc. Mid-Atlantic Region

Jun ‘09 District Manager / Regional Manager

Supervise 16 salary managers, each with 10 to 100 associates each under collective bargaining agreements.

Build, train and lead teams of diverse managers for multiple food, beverage and retail operations at the Pentagon, State Dept., GSA facilities, and Mid-Atlantic Greyhound facilities

Assume accountability for overall profit & loss for all aspects of business operations, audited all operations monthly.

Work collaboratively with airport program managers (clients), Environmental Health and Safety Office to ensure local and federal standards for OSHA and Health Dept are achieved and maintained in all operations.

Oversee sales forecasting; annual budget & cost control processes, payroll and accounting controls.

Assist corporate marketing & promotions department with merchandising programs.

Develop and managed business plans to promote profitable food and beverage sales.

Receive recognition from Regional leadership for contributions in support of the regional growth initiatives

Nov ‘01 - AIRPORT 2000 CONCESSIONS / CAPITAL CONCESSIONS DC Metro Airports

Dec ‘06 Managing Partner (owner) /Area Director Dulles, Reagan, BWI Marshall

Manage 17 different food services operations at BWI, Dulles, Reagan, and Boston Logan Airports, producing over $18m annual combined revenue from different locations.

Responsible for operational objectives, financial results, operational excellence, as well as the development and maintenance of all hospitality programs and the highest customer service levels.

Drive sales of many national brands from $500k to over $1.5m, while creating a double digit increases in profitability.

Work collaboratively with airport program managers (clients), Environmental Health and Safety Office to ensure local and federal standards for OSHA and Health Dept are achieved and maintained in all operations.

Provide continuous performance feedback, training, and development opportunities for a leadership team of 17 salary managers and associates to control all costs (food, labor, controllables).

Manage the selection of new local vendors through corporate purchasing and procurement department to meet business needs and demands in accordance with standards and specifications required.

Re-established excellent client relations at 3 local airports.

Monitor use of internal and external programs for cost management and scheduling, while enforcing policies & procedures.

Train management and staff on HR, OSHA, HACCP, ABC/TIPS compliance, as well as Airport Operations & TSA regulations.

EDUCATION & CERTIFICATIONS

1984 Diploma (GPA 3.4), Robert E Lee High School, Baton Rouge, LA

1993 B.S. - Management (GPA 3.2), Louisiana State University, Baton Rouge, LA Minor - Business Administration

2006 - Volunteer 2013 Board of Directors, FAS, Inc.

2014 - Compass Group N.A:

2015 Preventing Workplace Harassment, Loss Prevention University, Wage & Hour Certification, Recruiting, Hiring And Training, Managing Workplace Safety, Managing Inclusion, Leave of Absence Compliance

2015 ServSafe Certified exp. 2020

2015 Project Management Professional (PMP) certification to be completed – Sept 2015

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