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Customer Service Microsoft Office

Location:
San Francisco, CA
Posted:
September 01, 2015

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Resume:

Briana M. Diaz Sanchez

**** ************ ****, *********, ** 17603

717-***-****, acrhsz@r.postjobfree.com

PROFILE

Certified in child abuse reporting. (May-2015)

Ability to build trust and easily communicate with children and those around me.

I have a passion for helping others and seeking ways to learn new strategies.

I am humble, patient, and understanding.

I am able to provide assistance in implementing a behavioral intervention plan for a child.

I am able to provide and assist with multi-cultural opportunities.

SKILLS AND QUALIFICATIONS

Ability to work under pressure and multitask.

Proficient in Windows 7 and Microsoft Office (Word, Excel and PowerPoint).

Excellent customer service skills with residents, co-workers and supervisors.

Excellent organizational skills.

Fluent in Spanish and English

Great problem solving skills and resolve to find final solution

EDUCATION

B. S. Kutztown University of Pennsylvania Kutztown, PA

Major: Clinical/ Counseling Psychology May 2015

GPA: 3.2

A. A. Harrisburg Area Community College Lancaster, PA

Major: General Studies May 2013

Related Courses: Sociology, Psychology, Humanities, Drug & Alcohol: Use & Abuse.

Honors/ Award: Rising Star Award (fall 2009)

INTERNSHIP EXPERIENCE

Goodwill Clubhouse of Lehigh County Allentown, PA

Culinary Unit Assistant January 2015-May 2015

Assisted in the planning and implementation of the clubhouse standards; developed healthy relationships with members and staff; Performed other relevant and appropriate duties as assigned by the Director or Unit Manager such as planning creative ideas; Instructed members to be familiar with and have access to community resources.

RELATED EXPERIENCE

Lancaster Recreation Center Lancaster, PA

Assistant Group Supervisor August 2014- Present

Assist the site Director in providing a warm and promoting classroom environment for physical, emotional and mental health; Help maintain and sanitize the classroom equipment to promote a healthy environment; Report any incidences which may have occurred with individual students. For example, (illness, scrapes, bruises, and behavior issues); provide care for children between the ages of 3 and 13.

Lancaster Recreation Center Lancaster, PA

Summer Camp Counselor Summer 2015

Maintained a safe and clean environment; Managed childrens’ behavior and acted as a role model. I assisted in the planning and implementing of daily activities that fit the childrens’ needs and interests. I reported all accidents/incidents to the supervisor and completed proper health, accident and behavioral forms. I established positive relationships with campers and parents; guided small and large groups of childrens’ activities ages 9-12.

Community Action Program (CAP) Lancaster, PA

Supervisor July 2014 – August 2014

Oversaw area where children occupied; facilitated activities; encouraged assistants to contribute to curriculum planning; met emotional, social, physical and cognitive needs of each child; maintained daily communication with parents and maintained confidentiality. Reported any suspected abuse to supervisor. Provided care for children between the ages of 6 weeks to adolescence.

Briana M. Diaz Sanchez

Page 2

WORK EXPERIENCE

HCR Manor Care Lancaster, PA Dietary Aide November 2007 – January 2014 Trained new employees in all kitchen duties; Organized residents seating for dining and served food; maintained clean kitchen area, food cart, and dining area.

VOLUNTEER EXPERIENCE

Community Action Program (CAP) of Lancaster, PA October 2013-Present

-Play games, serve food, provide emotional support, craft, help tutor, etc.

Water Street Rescue Mission November 2010

-Severed food, organized table settings and cleaned.

Galarza Auto Service March 2009

-McCaskey High school Community Service project. Cleaned, organized and completed paper work.

REFERENCES

Upon request



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