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Customer Service Supply Chain

Location:
Broadview, IL
Posted:
September 01, 2015

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Resume:

Daniel J. Flynn, MBA

**** ****** **********, ** *****

708-***-****

acrhrs@r.postjobfree.com

EXECUTIVE SUMMARY

Enterprise Supply Chain Associate Director with progressive experience in supply chain roles for Kraft Foods North America. Expertise in logistics and operations planning, strategic production planning, inventory risk management, demand planning and forecasting, Lean Six Sigma, logistics and distribution networks and continuous improvement, Strong project and change management skills.

Accomplishments include:

Realizing more than $1 million of administrative productivity by leveraging Lean Six Sigma principals to reshape field logistics scope and responsibilities.

Being recognized as #1 area service in the country for 7 consecutive quarters by leading the cross functional management team through a review, approval and fulfillment process improvement which resulted in valuable promotional event intelligence.

Improving network flexibility and customer responsiveness by driving three initiatives: WM Seasonal In/Out Promo, Kroger DSD promotion inventory flow and Central Area Network DSD/Warehouse Strategy.

Skilled at forging internal/external relationships and integrating stakeholder objectives to achieve desired business outcomes. Ability to build, motivate and manage high performance teams to achieve critical company goals. I earned an MBA from St. Xavier University. Currently I am member of the American Production Inventory Control Society. Gifted coach and mentor.

PROFESSIONAL EXPERIENCE

Kraft Foods North America Nov 1988 – Present

Associate Director Field Product Supply, Northfield (May 2013 – Present)

Manage a team of 7 direct and 32 indirect reports who handle the daily tactical and strategic tasks related to product deployment, inventory and distribution, while driving continuous improvement.

Use Plan-Do-Check-Act principles to define value/non value activities for centralization of field resources.

Key Achievements

Realized more than $1 million of administrative productivity by leveraging Lean Six Sigma principals to reshape field logistics scope and responsibilities.

Value Stream mapped all planning activities to identify root cause leading to defining value work and documenting standard work.

Developed visual management approach designed to identify work priorities and measure/trend performance.

Associate Director Demand/Fulfillment, Addison (Mar 2008 – May 2013)

Directed supply management, demand management, inventory strategy and deployment while directing a high performance team of 8 direct and 12 indirect reports.

Managed the completion of finished goods requirements, plans and forecasts; established key performance metrics and benchmarks; developed incentive based monthly rewards based on performance against goals.

Developed planning tools that identified abnormal sales patterns and masked demand to create a normal forecast; conducted weekly calls with senior members of area sales and marketing to follow the timing of one-time-demand spikes.

Key Achievements

Earned #1 area service in the country for 7 consecutive quarters by leading the cross functional management team through a review, approval and fulfillment process improvement which resulted in valuable promotional event intelligence.

Improved network flexibility and customer responsiveness by driving three initiatives: WM Seasonal In/Out Promo, Kroger DSD promotion inventory flow and Central Area Network DSD/Warehouse Strategy.

Sr. Supply Chain Manager, Glenview (Jul 2003 – Mar 2008)

Managed to supply chain KPI’s that included CFR, inventory investment, liquidation avoidance, manufacturing cycle time and forecast accuracy while supervising 7 employees.

Key Achievements

Installed natural team, dead inventory management, and CFR causal report process improvements into the Enhancers Division.

Supported the implementation of the APS and ADF tools into the Enhancers Division.

Incorporated Fulfillment and Materials Planners into new structure while maintaining strong inventory and CFR results.

Supply Chain Manager II, Glenview (Jun 2002 – Jul 2003)

Prepared the organization for APS by working collaboratively with the APS team; ensured key learnings were shared across campuses and that key Glenview campus business needs were comprehensively addressed.

Category Logistics Manager II, Glenview (Jun 1999 – Jun 2002)

Oversaw the finished goods inventory at 12 mixing centers as well as the capacity planning for 4 manufacturing plants and co-manufacturing facilities.

Unit Logistics Manager, Chicago Kool-Aid Plant (Mar 1997 – Jun 1999)

Managed the material planners, schedulers and deployers to meet the needs of the plant, customer service, marketing and sales while maximizing company assets to achieve business objectives.

Implemented productivity programs/practices and continuous improvement of logistics processes to meet competitive plan goals.

Sr. Production and Material Planner, Chicago Kool-Aid Plant (Jul 1996 – Mar 1997)

Developed production schedules, material plans, deployment strategies, introductions to new product codes, promotional pack activities and product discontinuations for the beverage division.

Adjusted production schedules and deployment plans to meet CSL objectives for 12 distribution centers and 4 consolidators.

Asset Planner, Northlake (Mar 1994 – Jul 1996)

Forecasted sales and analyzed any forecast errors for 21 regional districts based on information gathered from Sales, Marketing, and Corporate Logistics.

Provided detailed quarterly pacing analysis against quarterly budgets.

Inventory Planner- Northlake ILL. (Dec 1992 – Mar 1994) December 1992 - November 1994

Forecasted regional sales volume for three product categories (4,500 SKU’s) based on sales and marketing data.

Maintained strong lines of communication with Customer Service Inc. in understanding distribution alternatives in order to facilitate the selection of programs to maximize customer service level and order fill rate.

Customer Service Coordinator- Northlake ILL. (Mar 1988 – Dec. 1992) March 1988 – December 1992

Established and controlled key accounts’ day-to-day activities from order receipt through delivery and payment.

Provided first line of communication with assigned accounts in areas of physical distribution and related customer service activities.

EDUCATION

St. XAVIER UNIVERSITY, CHICAGO IL

Master of Business Administration

BENEDICTINE UNIVERSITY, LISLE IL

Bachelor of Arts



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