Systems Engineering

Maria Elena Wharton

Current Address: **** ******* ******, *** *** Monica, El Marques, Caracas-Venezuela

(58-212-*******

(58) 212-426-***-****

PROFILE

More than 7 years’ successful experience in it helpdesk support with recognized strengths, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Strong Customer Service Skills

Possess solid computer skills.

Excellent working knowledge using Windows Systems and Microsoft Platform.

Microsoft Excel, Outlook, Microsoft Word.

Ability to train, motivates, and supervises employees.

More than 4 years successful Consulting experience in Microsoft Dynamics CRM 4.0, CRM 2011, SQL Reporting Services, MOSS2007, SP2010, SP2013

Excel Instructor.

EDUCATION

Metropolitan University, Caracas-Venezuela Systems Engineering, May 1990

ASK Academy, Port of Spain-Trinidad, English as a Foreign Language, Oct 1990-Jun 1991

EXPERIENCE

ENIAC, C.A, Nov 1997-Present, Caracas-Venezuela

Senior Consultant January 2007- Present

Participating in drafting and carrying out pre-sales demonstrations, presentations and writing proposals for Dynamics CRM and SharePoint 2010,2013

Coordinated configuration and implementation of Microsoft Dynamics CRM software and provided training to client staff on system usage.

Analyzed processes and CRM software systems and developed more effective systems.

Successfully implemented call center CRM solutions to record it support incidents and enhanced resolution.

Successfully implemented marketing CRM solution to a consultant firm.

Clients included Pharmaceutical Chain, Newspaper, Consulting firm, Packing Industry, Assurance Company.

Develop reports using SQL Reporting Services to obtain update information from CRM.

Successfully implemented Microsoft SharePoint Site with InfoPath Forms and 2 level Workflow to request users access to network and mobile phone requests

IT Help Desk Supervisor, November 1997 – 2007

Provided second level support to internal Help Desk to resolve user concerns with specific applications

Provide monthly statistics to Managers

Supervise support Team

CDI, May – November 2007 Caracas-Venezuela.

Administrative Manager

Responsible for clinic administrative process such as payroll, collecting sent money to banks.

Universidad Católica del Táchira, January 1995 - January 1997, Táchira-Venezuela

System Supervisor

Ensure proper function of University Labs for Students.

In charge of Students Registration process and qualifications

Professor: Introduction to computer science, Operating Systems.

Ramirez, Hernandez & Asociados November 1992-August 1993

System Consultant

Designing and Implementing Payroll system for small to midsized business, firm clients.

Montana Grafica-Covepal June 1991-July 1992

System Analyst:

Maintain Budget System using Cobol.

Implement Novell 3.0 Network with Windows Workstations.

SKILLS & CERTIFICATIONS

Computer

Middle level in several programming languages including Java, Visual Basic, C#.

Proficient in Microsoft Word, Excel, PowerPoint.

Administering Microsoft Windows 2000 networks

Backup strategies using Backup Exec

SharePoint Workflows programming

SQL Server 2005 Reporting Services.

Credential

Certification/Version

Date Achived

Microsoft Certified Technology Specialist

Microsoft Office SharePoint 2010, Configuring

Jun 22,2012

Microsoft Office SharePoint Server 2007, Configuration

Nov 13, 2009

Business Desktop Deployment Solution Accelerator 2.0

Feb 22, 2007

Microsoft Certified Systems Administrator

Microsoft Windows 2000

Jul 06, 2004

Microsoft Certified Professional-Microsoft Certified Technology Specialist -Dynamics

Microsoft Dynamics™ CRM 3.0 Customization

May 02, 2008

Language

Spanish (Native)

Fluent in English

Contact this candidate