Customer Service Technical Support
Resume:
Gregory Joseph Tosto
Tulsa, OK 74145
Married, three children
Objective: To secure long term employment with a stable company were I can learn new skills and contribute to the company’s growth.
Employment History:
Precise Machining & Manufacturing 7/14-8/15
Responsibilities included making deliveries from one warehouse to another. Picking up orders and delivering to companies all over town.
Precise Machining & Manufacturing 7/14 to 08/15.
Responsibilities included assembly of aircraft components including drilling out holes, countersinking holes, mixing and applying sealant to parts, installing nut plates, squeezing rivets and installing bearings for manufactured aircraft parts. Prior position included movement of aircraft manufactured parts within company as well as preparing parts for shipment to external customers including all secure packaging. Pickup and Delivery of manufactured aircraft products to local businesses.
Hewlett Packard 6/12-6/14 TPF Real-time Operations
Responsibilities include monitoring multiple systems in the real-time environment in support of major airlines, mounting tapes in support of and running production jobs, learning new systems as they are implemented, assisting team leads streamline work flow.
Hewlett Packard 4/10-6/12 Media Operations-tape services
Responsibilities include monitoring tapes drives and silo's via computer console, gathering tapes to be sent offsite to a secure facility, assisting with disaster recovery locating and loading media. Planning and executing jobs that streamline the work flow process. Training of new employees.
TCIM 08/09-4/10 Customer service
Responsibilities include helping customers with billing questions. Crediting accounts and adjusting information on accounts to ensure quality service.
DirecTV. 8/07-7/09, Technical support/ customer service
Responsibilities include technical assistance and activations for customers and technicians. Assisting customers with their billing inquiries.
George Henson-Carpet installation: 918-***-**** 1/07 � 12/07
Responsibilities include Carpet installation and removal.
First Data Corp. 06/06-1/07, Customer Service, call center
Responsibilities included basic customer service and support including account transactions with military personnel regarding their credit cards. Verbal and written communication, basic computer skills
Decision One/ Alorica; 5/05-6/06, Customer Service/ Technical Support
Responsibilities included basic customer service, Technical support specialist, advanced technical support for Sprint cell phones, create trouble tickets, and resolve data and voice issues, answer billing questions and initiate phone plan changes. Verbal and written communications, basic computer skills
Dish Network; 6/04-5/05, Customer service Representative, call center
Responsibilities include responding to customer sales and billing inquiries, new and enhanced service activations and technical support to dish network technicians and installers. Assist with the training of new customer service representatives.
Sapulpa Floor Covering/ George Henson; 4/04-6/05, Installer
Responsibilities included removal and installation of carpet
NCO Financial; 6/02-6/04, Collector, Tulsa call center
Responsibilities included contacting Visa, MasterCard and American Express card holders from Capitol One and Citi Bank card holders that were delinquent in payments. Including skip tracing and advanced collections. Oral and Written communications.
Food Service for the following Businesses:
Back Yard Burger 6/00-1/01 and 10/01-3/02,Braum's 6mo 7/01-10/01, Arby's 2/01-7/01
Education: High School Diploma Jenks High School, Jenks, Okla. May, 2000
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