STEPHEN S SMITH

** ******** *****, *******, ** **005 • H: 973-***-**** • acrhef@r.postjobfree.com

Computer Hardware and Software Systems Professional

Internal Sales: Technical Support; Hardware / Software Configuration; RFP Technical Input

Business Partner: Technical Training; Consultation

Customer: UAT Consultation; Problem Diagnosis / Tracking and Resolution

ATM Networks: Hardware / Software Certification Testing and Compliance

AREAS OF EXPERTISE

Retail POS Hardware and Software Sales Support

Retail Self Checkout Hardware and Software Sales Support

Retail Self Order / Kiosk Hardware Sales and Installation Support

Financial Systems Hardware and Software Sales and Installation Support

Microsoft Office Application internal support

PROFESSIONAL EXPERIENCE

Systems Engineer, Global Retail Business Group, Fujitsu America Inc, Apr. 2009 to Mar. 2015

Hardware and software support for POS and Self-Checkout (SCO) systems and kiosk products.

Support Retail Client Executives with technical expertise for selling POS and SCO hardware and software to current and prospective customers.

Retail trade show hardware and software support for Fujitsu products.

Communicate with clients and staff to determine specific requirements for computer systems.

Suggest hardware and software design changes.

Verify system architecture interoperability and scalability.

Work collaboratively with engineers and software developers to ensured compatibility between system components and design solutions.

Provide technical support for hardware and software systems so as to identify and respond to customer needs.

Provide support for Microsoft application utilization, including Excel and SharePoint.

Systems Engineer, Financial Systems, Fujitsu Transaction Solutions Inc, Apr. 2000 to Mar. 2009

Hardware and software support for Financial systems and kiosk products.

Fujitsu ATM certification and support at major ATM network offices throughout North America.

ATM hardware and software support for Series 7000 ATM Windows NT upgrade from OS2 Warp.

ATM hardware and software support for Series 7000 ATM and Series 8000 ATM upgrades to 3DES.

Hardware support, and diagnosis, for Series 7000 ATM text-to-speech capability.

Hardware and software support for self-order kiosk applications including movie theater ticketing.

Fujitsu and partner booth ATM and kiosk trade show, hardware and software support.

Work with engineering teams on computer equipment specification compliance testing.

Maintain lab test environment for hardware and software evaluation.

Systems Engineer, Financial Systems, Fujitsu-ICL Systems Inc, Apr. 1992 to Mar. 2000

Hardware and Software support for financial systems products.

Fujitsu ATM certification and support at major ATM network offices throughout North America.

Fujitsu ATM customer special project solutions development.

Fujitsu and partner booth ATM trade show support.

EDUCATION

Bachelor of Science, Computer Science and Operations Research, Cornell University, Ithaca, NY

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